<p>Parking Ambassador Park Waterloo</p> <p>Application Deadline: 23 May 2025</p> <p>Department: Operations - Field(OPS001)</p> <p>Employment Type: Full Time</p> <p>Location: R85-60_180 W 5TH ST</p> <p>Reporting To: Location Manager</p> <p>Compensation: $17.00 / hour</p> <p>Description</p> <p>Position: Parking Ambassador</p> <p>Location: Park Waterloo</p> <p>Address: 180 W 5th St</p> <p>Shift: Shifts will vary</p> <p>Pay rate: $17/hr</p> <p>Park Waterloo is currently searching for outgoing personalities to join our team to help us in meeting our customer service objectives as we continue to improve the overall parking operations downtown. Our staff is the face of the parking program and interacts with the public on a daily basis. Our staff helps with the upkeep, cleaning, repair and improvements to the parking structures and surface lots downtown Waterloo. This position will work primarily on evenings, overnight and weekends providing customer service for downtown parkers and observing all activities that occur in our parking operations.</p> <p>DUTIES AND RESPONSIBILITIES:</p> <ul> <li>Make regular rotations around the off-street parking facilities </li><li>Check stairwells and passageways </li><li>Contact proper authorities as needed </li><li>Address equipment issues as needed </li><li>Provide information to parkers and visitors to the garage </li><li>Document all incidents and interactions during the shift for follow-up as needed </li><li>Pick-up trash and debris during rotations </li></ul> <p>SKILLS:</p> <ul> <li>Ability to adapt and learn quickly </li><li>Critical thinking: ability to assess situations and take best course of action </li><li>Work independently and be self-motivated </li><li>Attention to detail </li><li>Customer oriented attitude; ability to work in a customer service environment </li><li>Ability to evolve and learn new technologies </li><li>Ability to work well with others </li><li>Knowledge of small power and mechanical hand tools </li><li>Knowledge of minor mechanical maintenance and repair </li></ul> <p>REQUIREMENTS:</p> <ul> <li>Ability to work in outdoor environments for extended periods of time </li><li>Outgoing, friendly personality </li><li>Ability to walk or stand for entire shift </li><li>Sufficient personal mobility </li><li>Ability to lift 30lbs. </li><li>Valid Iowa driver's license </li><li>Clean background check </li><li>Reliable transportation to and from work </li><li>Impeccable attendance </li></ul> <p>ADDITIONAL INFORMATION:</p> <ul> <li>24/7 Operation </li><li>Shifts change based on time of year (winter/spring) </li><li>Flexible schedule is needed- hours can vary based on the needs of the operation and downtown events </li><li>Benefits are available, including health, dental, vision and life insurance. Pay starts at $17/hour. </li></ul> <p>Key Responsibilities</p> <ul> <li>Must be flexible to work nights Monday-Sunday, Holidays and special events. </li><li>Greet arriving and departing guests in a friendly and courteous manner. </li><li>Act as traffic controller to direct incoming guests to available parking spaces. </li><li>Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces. </li><li>Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies. </li><li>Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked. </li><li>Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations. </li><li>Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager </li><li>Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead. </li><li>Always communicate professionally with guests, client, and teammates. </li><li>Employee must be able to perform essential functions of the position with or without reasonable accommodations. </li><li>Basic knowledge of the parking system to add, cancel or reset key cards. </li><li>Oversee upkeep of the garage - look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client. </li></ul> <p>Skills, Knowledge and Expertise</p> <ul> <li>At least 18 years of age </li><li>Excellent customer service and communication skills </li><li>Ability to verbally communicate with guests </li><li>Previous customer service experience, preferred </li></ul> <p>Benefits</p> <p>Join our team and enjoy an outstanding benefits package, including:</p> <p>(Full Time Only)</p> <p>Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.</p> <p>Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.</p> <p>Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.</p> <p>401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.</p> <p>Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.</p> <p>Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.</p> <p>(Part Time)</p> <p>401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.</p> <p>Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.</p> <p>Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.</p>