<p>Introduction/ Job Summary</p> <p>We are currently seeking skilled and team-oriented applicants for the following position: Program Specialist 2 - Counseling, Coaching & Outreach to support EWU's financial aid team. The Financial Aid Office at EWU stives to provide student-centered quality service and to administer the financial aid programs in such a way as to maximize education access and support the mission of the University.The Program Specialist 2 - Counseling, Coaching & Outreach will:</p> <ul> <li>Provide counseling and coaching to students, parents, faculty, high school counselors and others regarding financial aid eligibility, application procedures, satisfactory academic progress requirements, student budget development, and debt management. </li><li>Serve as a campus partner resource for the Eagle Care Network and administration of emergency aid. </li><li>Review files, award aid, and make informed and well-documented professional judgment decisions. </li><li>Deliver financial aid presentations and support community outreach efforts with campus partners, including a special focus on at risk populations. </li><li>Complete assigned special projects and/or program responsibilities based on operational necessity and individual experience and skills. </li></ul> <p>A successful candidate for Program Specialist 2 - Counseling, Coaching & Outreach should be customer service focused and meet the talents necessary to accomplish the duties of the position detailed below.</p> <p>The Program Specialist 2 - Counseling, Coaching & Outreach reports to the Financial Aid Assistant Director - Customer Service & Outreach, and will regularly collaborate with teammates, campus partners and community representatives, exploring and employing innovative solutions to all program related responsibilities.</p> <p>About Enrollment Services</p> <p>Enrollment Services supports Eastern Washington University's mission by providing exceptional service to students, families, faculty, staff, and community partners while contributing to a university centered on student learning and success. As a member of the Enrollment Services team, you'll experience professional engagement and coaching as outlined in the Gallup model, and we'll work to identify and develop your strengths as part of a professional growth plan. Our team is one of the most transparent and mission-critical units on campus, so you'll be held to a high standard and encouraged to share your opinion and insights about how we can better serve students and colleagues. Each team has clear and documented goals and priorities, and while we sometimes have to react to the situations we encounter, our work is largely proactive. Because we value mental, physical, and environmental health, you'll be encouraged to take maximum advantage of flex, leave, and telework options as outlined by policy and the requirements of your team and position. You can trust your team to prioritize efficiency, effectiveness, and employee wellbeing. For more information about us and all the services we provide, visit our website.</p> <p>Applications will be accepted through November 30, 2025; screening of applications will begin the next day. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.</p> <p>EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.</p> <p>The salary for this position is $45,912 (minimum) up to $52,896 top salary being offered. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.</p> <p>Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.</p>