<p>Job Description</p> <p>Location: Negotiable</p> <p>Travel: None</p> <p>The Banking Closer is responsible for performing closing calls, scheduling, signing appointments and meeting monthly productivity goals in a mortgage setting.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Serve as primary point of contact during the closing process</p> </li><li> <p>Responsible for reviewing loan approval details with applicants which includes HELOC product, rate, term, loan amount, payoffs, vesting etc.</p> </li><li> <p>Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments.</p> </li><li> <p>Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service. Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence.</p> </li></ul> <p>Role Requirements:</p> <ul> <li> <p>This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands.</p> </li><li> <p>Hours are typically 8:00 am - 5:00 pm PT or 11:00 am - 6:00 pm ET depending on your location and business needs</p> </li><li> <p>While remote the individual must reside within 100 miles of the Accenture office for the posted locations</p> </li></ul> <p>Qualification</p> <p>What You Need:</p> <ul> <li> <p>Minimum of 1 year of experience with mortgage specific customer service experience</p> </li><li> <p>Minimum of 2 years of customer service experience</p> </li></ul> <p>Preferred Qualifications:</p> <ul> <li> <p>NMLS licensed strongly preferred, if not licensed must be able acquire license within 30 days of employment</p> </li><li> <p>Ability to work well in a fast-paced, multi-task environment</p> </li><li> <p>Self-starter that thrives in a team environment</p> </li><li> <p>Strong organizational and time management skills</p> </li><li> <p>Professional communication both written and verbal</p> </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.</p> <p>We accept applications on an on-going basis and there is no fixed deadline to apply.</p> <p>Information on benefits is here.</p> <p>Role Location Hourly Salary Range</p> <p>California $21.97 to $47.26</p> <p>Colorado $21.97 to $40.82</p> <p>District of Columbia $23.37 to $43.46</p> <p>Illinois $20.34 to $40.82</p> <p>Minnesota $21.97 to $40.82</p> <p>Maryland $21.97 to $40.82</p> <p>New York/New Jersey $20.34 to $47.26</p> <p>Washington $23.37 to $43.46</p> <p>Locations</p>