<p>Job Title Tech Help Student Assistant Fall 2025-Spring 2026 Department The Help Center Job Description/Duties</p> <p>Student staff duties include but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff.</p> <p>Some of the daily tasks include:</p> <ul> <li>troubleshooting myRedDragon access </li><li>assisting with password resets </li><li>configuring mobile devices to the SUNY Cortland network </li><li>assisting with Microsoft Office applications </li><li>troubleshooting general hardware and software issues </li><li>gathering the required information to escalate any ticket that the student is not able to resolve on their own </li></ul> <p>Days/Hours Needed</p> <p>Monday to Thursday 7:45 a.m. to 8 p.m.</p> <p>Friday 7:45 a.m. to 5 p.m.</p> <p>Saturday 10 a.m. to 4 p.m.</p> <p>Sunday Noon to 8 p.m.</p> <ul> <li>All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin </li><li>A minimum availability of 10 hours per week is required </li></ul> <p>Campus Location/Bldg.</p> <p>The Help Center/Memorial Library</p> <p>Required Qualifications</p> <ul> <li>Must be a current SUNY Cortland student </li><li>Eagerness to provide customers with technology help </li><li>Willingness to learn new technologies </li><li>Good written and verbal communications skills </li><li>Experience troubleshooting issues on PCs or Apple computers </li><li>Experience troubleshooting issues on smartphones </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon) </li><li>Intermediate or advanced knowledge of PC and/or Apple Computers </li><li>Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets </li><li>Experience working with multiple web browsers </li><li>Experience with troubleshooting network connectivity issues </li><li>Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint) </li></ul> <p>Physical Demands Special Conditions for Eligibility Contact Name(s) & Email(s)</p> <p>Peter Dawes</p> <p>Peter.Dawes@cortland.edu</p> <p>Salary Grade B-$16.00/hr. Salary</p> <p>Posting Detail Information</p> <p>Posting Number SA23207 Review Start Date Open Date 05/07/2025 Close Date 04/30/2026 Open Until Filled No Special Instructions to Applicants</p> <p>While positions may be open and posted here on jobs.cortland.edu until their listed close date, please note that positions may be filled on a rolling basis prior to this date.</p>