<p>Kforce is working with a client in the Greater Saint Louis area, who is looking for a night-shift Network Operations Technician. Please note this role is onsite and night-shift. The NOC Technician will play a critical role in monitoring and supporting enterprise-level network, server, and application infrastructure. This position is fast-paced, requiring strong technical troubleshooting skills, attention to detail, and the ability to communicate effectively during high-priority events.</p> <p>Responsibilities include:</p> <ul> <li>Network Operations Technician will perform proactive monitoring of network, server, and application infrastructure </li><li>Identify service degradations and failures using monitoring platforms and vendor tools </li><li>Troubleshoot high-priority, multi-user impact incidents and escalate as needed </li><li>Coordinate communication between end users and technical teams during routine and urgent events </li><li>Maintain logs, tickets, and documentation in alignment with ITIL best practices </li><li>Follow NOC run-book procedures for first-level break/fix execution </li><li>Initiate and lead outage conference bridges during major incidents </li><li>As a Network Operations Technician, you will support team members during large-scale network events </li><li>Monitor weather conditions across multiple regions and escalate to appropriate locations and emergency teams* Associate or Bachelor's degree in Computer Science, Information Technology, or a related field preferred </li><li>Relevant certifications such as CCNA, CompTIA Network+, CompTIA A+, ITIL, Microsoft, or equivalent preferred </li><li>3+ years of experience in a NOC, Service Desk, Server Administrator, or similar role </li><li>Experience working night shifts </li><li>Foundational understanding of ITIL principles and HIPAA practices </li><li>Proficiency in technology monitoring tools and technologies </li><li>Strong troubleshooting skills related to network issues (identification, isolation, resolution) </li><li>Excellent customer service skills </li><li>Strong technical and analytical abilities </li><li>Clear and professional verbal and written communication </li><li>Eagerness to learn and grow within the role </li><li>Ability to multitask effectively </li><li>Ability to perform in a fast-paced, high-pressure, and evolving environment </li></ul>