<p>Customer Experience Specialist (Hybrid) Department: Marketing Location: Lansdale, PA</p> <p>START YOUR APPLICATION</p> <ul> <li>This is a hybrid position. Please do not apply unless you are local to our office in Lansdale, PA.* </li></ul> <p>About Keystone Technologies:</p> <p>Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy."</p> <p>Who We Are:</p> <p>Were not your typical lighting company and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first whether thats our customers, partners, or each other. If youre passionate about growing, collaborating, and making a difference, youll feel right at home here.</p> <p>Our Core Values</p> <ul> <li>Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations. </li><li>Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isnt just about achieving more; its about evolving personally and professionally, transforming at every opportunity. </li><li>Do Right: Its not just good ethics to do the right thing; its good business. We uphold the highest integrity, and we do the right thing even when its hard. Why? Because trust is our most important currency. </li><li>Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybodys story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive. </li><li>Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments. </li></ul> <p>What we offer:</p> <p>Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.</p> <p>The Opportunity:</p> <p>The Customer Experience Specialist owns the planning and execution of customer, rep, partner, and other external guest visits to Keystone headquarters. This role serves as the central project lead for the visit experience, translating business objectives into well-structured agendas, aligned internal preparation, and a polished on-site experience that reflects Keystones brand and customer commitment.</p> <p>The ideal candidate brings strong planning capability, sound judgment, hospitality skills and the ability to independently manage multiple high-visibility visits with competing priorities and stakeholders. This role requires strong cross-functional coordination, proactive problem-solving, attention to detail, and the ability to make informed decisions that reflects Keystones commitment to professionalism and customer experience.</p> <p>Your Impact:</p> <ul> <li> <p>Lead end-to-end planning and execution for customer, rep, partner, and other external guest visits to Keystone headquarters</p> </li><li> <p>Partner with Territory Managers, Sales leaders, Channel Marketing, and other stakeholders to define visit objectives, attendee profiles, company background, and priority discussion topics</p> </li><li> <p>Develop, manage, and communicate detailed visit agendas and run-of-show documents tailored to the goals and needs of each visiting group</p> </li><li> <p>Drive internal alignment to ensure the appropriate presenters, leaders, and subject matter experts are identified, scheduled, and prepared for each visit</p> </li><li> <p>Oversee visit logistics including hotel accommodations, local transportation, airport pickups/drop-offs as needed, meals, conference room scheduling, and related hospitality details</p> </li><li> <p>Serve as the primary internal owner for visit readiness, confirming materials, spaces, timing, presenters, and guest needs in advance of arrival</p> </li><li> <p>Prepare and distribute a concise guest overview file for internal stakeholders that includes relevant company background, attendee information, sales context, growth or decline trends, known opportunities or concerns, and key discussion points shared by Sales</p> </li><li> <p>Facilitate a high-touch, professional guest experience on-site, including welcoming visitors, guiding transitions, supporting tours, and ensuring the visit remains on track throughout the day</p> </li><li> <p>Manage the sourcing, coordination, and distribution of welcome items, branded gifts, or other visit-related materials, including special or customized swag when appropriate</p> </li><li> <p>Oversee the preparation, printing, assembly, and distribution of visit materials such as agendas, name badges, presentations, product information, and leave-behind items</p> </li><li> <p>Capture visit details, action items, and follow-up needs to support a smooth handoff back to Sales, Channel Marketing, or other internal teams after the visit</p> </li><li> <p>Establish and maintain organized records, templates, and planning tools that improve consistency, efficiency, and quality across future customer visits</p> </li><li> <p>Identify opportunities to improve the customer visit experience and recommend process enhancements, templates, standards, or new approaches that help scale the program effectively</p> </li><li> <p>Support other corporate events and customer experience initiatives as business needs and priorities align</p> </li></ul> <p>What you bring:</p> <ul> <li> <p>3+ years of coordination, customer experience, hospitality, events, sales support, administrative, or related experience in a fast-paced business environment</p> </li><li> <p>Experience coordinating schedules, travel, meetings, events, or customer-facing logistics is strongly preferred</p> </li><li> <p>Experience working cross-functionally with Sales and/or Marketing teams is preferred</p> </li><li> <p>Microsoft Office experience with strong working knowledge of Word, Excel, PowerPoint, Outlook, and Teams</p> </li><li> <p>Experience preparing briefing materials, agendas, or executive summaries is preferred</p> </li><li> <p>Valid drivers license with good driving record preferred</p> </li><li> <p>Strong project management and organizational skills, with the ability to independently manage multiple visits, timelines, deliverables, and stakeholders at the same time</p> </li><li> <p>Demonstrated ability to communicate clearly and professionally with internal teams, sales partners, customers, and external vendors</p> </li><li> <p>Strong customer experience mindset with a polished, welcoming, and professional presence</p> </li><li> <p>Ability to anticipate needs, assess situations, solve problems quickly, and make sound decisions with limited direction</p> </li><li> <p>Comfort coordinating across functions and building effective working relationships with Sales, Marketing, Operations, Product, and leadership</p> </li><li> <p>Excellent written communication skills, including the ability to create concise, useful briefing documents, agendas, and internal visit communications</p> </li><li> <p>Strong judgment in handling sensitive business information with appropriate discretion and confidentiality</p> </li><li> <p>High attention to detail and strong follow-through in a fast-paced, deadline-driven environment</p> </li><li> <p>Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams</p> </li><li> <p>Ability to manage vendors, schedules, supplies, and logistics with a high level of ownership, accuracy, and accountability</p> </li><li> <p>Comfort being physically present and actively engaged during on-site visits, events, tours, and hospitality activities</p> </li><li> <p>Ability to identify process gaps and recommend practical improvements that enhance efficiency and overall visit quality</p> </li><li> <p>Uphold and implement Keystones Core Values, consistently aligning actions and decisions that reflect the core principles</p> </li></ul> <p>Please note that we do not accept unsolicited resumes from recruiters or employment agencies.</p> <p>START YOUR APPLICATION</p>