<p>JOB SUMMARY/PURPOSE Responsible for the organization and transmission of patient information by telephone, verbal and written communications. Serves as a receptionist and ambassador for the department by answering phones and greeting patients, visitors, and family members. Provides information and direction to customers in accordance with their needs. Performs various support activities for the department such as ordering supplies, stocking, and coordinating the needs of the unit/department. DEPARTMENT DESCRIPTION The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Experience and/or training with computer applications required. Experience and/or training in medical terminology preferred. Related experience and/or training in a medical facility preferred. KNOWLEDGE/SKILLS/ABILITIES Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.# Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.# Computer Literacy - Knowledge of electronic equipment, computer hardware and software, including applications and programming. Ability to operate applications, write software, set up functions, enter data, and manipulate and process information. Possess skills in the use of computer applications and entering of charges. PHYSICAL DEMANDS Rarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 # 100% of the time) WALK - INCLINE SQUAT Static (hold #30 sec) KNEEL (on knees) LIFT (Overhead: 54# and above) 0 - 20 Lbs REACH - Upward STAND CLIMB - STAIRS WALK # LEVEL SURFACE ROTATE TRUNK Standing LIFT (Knee to chest: 24#-54#) 0 # 20 Lbs BEND FORWARD at waist PUSH (0 - 20 pounds force) PULL (0 - 20 pounds force) SIT LIFT (Floor to Waist: 0#-36#) 0 - 20 Lbs LIFT (Waist to Eye: up to 54#) 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds ROTATE TRUNK Sitting REACH - Forward MANUAL DEXTERITY Hands/wrists FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist</p> <ul> <li> <p>JOB SUMMARY/PURPOSE</p> </li><li> <p>Responsible for the organization and transmission of patient information by telephone, verbal and written communications. Serves as a receptionist and ambassador for the department by answering phones and greeting patients, visitors, and family members. Provides information and direction to customers in accordance with their needs. Performs various support activities for the department such as ordering supplies, stocking, and coordinating the needs of the unit/department.</p> </li><li> <p>DEPARTMENT DESCRIPTION</p> </li><li> <p>The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported.</p> </li><li> <p>EXPERIENCE/EDUCATION/QUALIFICATIONS</p> </li><li> <p>High school diploma or equivalent required.</p> </li><li> <p>Experience and/or training with computer applications required.</p> </li><li> <p>Experience and/or training in medical terminology preferred.</p> </li><li> <p>Related experience and/or training in a medical facility preferred.</p> </li><li> <p>KNOWLEDGE/SKILLS/ABILITIES</p> </li><li> <p>Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.</p> </li><li> <p>Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.</p> </li><li> <p>Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions.</p> </li><li> <p>Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.</p> </li><li> <p>Computer Literacy - Knowledge of electronic equipment, computer hardware and software, including applications and programming. Ability to operate applications, write software, set up functions, enter data, and manipulate and process information. Possess skills in the use of computer applications and entering of charges.</p> </li><li> <p>PHYSICAL DEMANDS</p> </li><li> <p>Rarely</p> </li></ul> <p>(1 - 10% of the time)</p> <p>Occasionally</p> <p>(11 - 33% of the time)</p> <p>Frequently</p> <p>(34 - 66% of the time)</p> <p>Continually</p> <p>(67 - 100% of the time)</p> <p>WALK - INCLINE</p> <p>SQUAT Static (hold >30 sec)</p> <p>KNEEL (on knees)</p> <p>LIFT (Overhead: 54" and above) 0 - 20 Lbs</p> <p>REACH - Upward</p> <p>STAND</p> <p>CLIMB - STAIRS</p> <p>WALK - LEVEL SURFACE</p> <p>ROTATE TRUNK Standing</p> <p>LIFT (Knee to chest: 24"-54") 0 - 20 Lbs</p> <p>BEND FORWARD at waist</p> <p>PUSH (0 - 20 pounds force)</p> <p>PULL (0 - 20 pounds force)</p> <p>SIT</p> <p>LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs</p> <p>LIFT (Waist to Eye: up to 54") 0 - 20 Lbs</p> <p>CARRY 1-handed, 0 - 20 pounds</p> <p>CARRY 2-handed, 0 - 20 pounds</p> <p>ROTATE TRUNK Sitting</p> <p>REACH - Forward</p> <p>MANUAL DEXTERITY Hands/wrists</p> <p>FINGER DEXTERITY</p> <p>PINCH Fingers</p> <p>GRASP Hand/Fist</p>