<p>Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele; Manage the customer flow on the selling floor to ensure all clients are addressed and exceptional service is delivered; Manage and resolve customer service issues with the end goal of retaining the client relationship. Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained; Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures; Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage; Support and maintain visual merchandising standards set by the WW headquarters; Responsible for tracking all special orders through merchandising communication; Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry; A Bachelor's Degree in a related field is preferred; Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; Proven ability to drive positive client experiences that build loyalty and deliver measurable results; Ability to manage competing priorities in a fast-paced environment; Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen; Strong verbal and written communication skills and excellent organizational skills; Passion for the fashion industry; Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism; Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</p>