<p>At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.</p> <p>Job Description</p> <p>Join the Branch and Small Business Banking Platforms & Capabilities team to shape the future of banker technology from within the business. This senior individual contributor role provides strategic leadership and hands-on partnership to advance banker-facing platforms, tools, and equipment-ensuring experiences are intuitive, scalable, and aligned to enterprise priorities and frontline needs.</p> <p>The P&C Capability Experience Manager owns the end-to-end banker experience across assigned capabilities, defining the future-state vision and multi-year roadmap that connects strategy to execution. Acting as a critical bridge between business, Digital, Technology, and Operations partners, the role drives demand, influences investment decisions, and ensures delivery produces measurable business, operational, and experience outcomes.</p> <p>This role leads complex, cross-functional initiatives, leveraging deep expertise in branch hardware, sales enablement, frontline platforms, and emerging technologies. This person guides business requirements from initial idea to final implementation, champions the needs of bankers, and leverages insights and data to prioritize improvements and optimize performance.</p> <p>Key Responsibilities</p> <p>Enterprise Capability & Experience Leadership</p> <ul> <li> <p>Provide strategic direction and future vision for banker-facing platforms, tools, and equipment within assigned focus areas.</p> </li><li> <p>Own and continuously evolve the end-to-end banker experience, ensuring consistency, usability, and alignment with business objectives and client service expectations.</p> </li></ul> <p>Strategic Planning & Multi-Year Roadmaps</p> <ul> <li> <p>Translate complex business, frontline, and operational needs into clear, actionable demand for Digital and Technology partners.</p> </li><li> <p>Define, maintain, and govern a 12-36 month capability roadmap, balancing near-term delivery with long-term strategic outcomes.</p> </li><li> <p>Identify and assess emerging technologies, industry trends, and internal innovations to inform roadmap evolution.</p> </li></ul> <p>Investment & Value Realization</p> <ul> <li> <p>Serve as a key contributor to funding plans, and investment governance forums.</p> </li><li> <p>Articulate clear value cases for proposed investments, including operational efficiency, experience improvement, risk reduction, and growth impact.</p> </li><li> <p>Define expected outcomes, success metrics, and reporting strategies to measure adoption, benefits realization, and ongoing optimization.</p> </li></ul> <p>Business Line Requirements & Stewardship</p> <ul> <li> <p>Own and steward business requirements from concept through delivery, ensuring solutions reflect frontline workflows, constraints, and priorities.</p> </li><li> <p>Partner closely with delivery teams to guide solution design, trade-off decisions, and sequencing.</p> </li><li> <p>Act as the accountable business voice throughout execution, ensuring delivered capabilities meet intended experience and operational outcomes.</p> </li></ul> <p>Experience Insights, Feedback & Advocacy</p> <ul> <li> <p>Analyze feedback, usage data, defects, and experience insights to identify high-impact gaps and enhancement opportunities.</p> </li><li> <p>Ensure banker pain points, friction, and drop-offs meaningfully inform backlog prioritization and roadmap decisions.</p> </li></ul> <p>Basic Qualifications</p> <ul> <li> <p>Bachelor's degree or equivalent work experience</p> </li><li> <p>At least 10 years' experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.</p> </li></ul> <p>Preferred Skills/Experience</p> <ul> <li> <p>Deep understanding of frontline banking workflows, operational constraints, and technology enablement including hardware.</p> </li><li> <p>Strong understanding of emerging technologies and their application in a branch environment.</p> </li><li> <p>Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.</p> </li><li> <p>Experience working with cross-disciplinary teams including digital, product, and compliance.</p> </li><li> <p>Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions</p> </li><li> <p>Strong analytical, decision-making and problem-solving skills.</p> </li><li> <p>Demonstrated project management skills with proven ability to drive change through others.</p> </li><li> <p>Considerable tact, diplomacy and people skills.</p> </li><li> <p>Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency</p> </li><li> <p>A demonstrated commitment to U.S. Bank's values of integrity, collaboration and respect.</p> </li></ul> <p>If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.</p> <p>Benefits:</p> <p>Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:</p> <ul> <li> <p>Healthcare (medical, dental, vision)</p> </li><li> <p>Basic term and optional term life insurance</p> </li><li> <p>Short-term and long-term disability</p> </li><li> <p>Pregnancy disability and parental leave</p> </li><li> <p>401(k) and employer-funded retirement plan</p> </li><li> <p>Paid vacation (from two to five weeks depending on salary grade and tenure)</p> </li><li> <p>Up to 11 paid holiday opportunities</p> </li><li> <p>Adoption assistance</p> </li><li> <p>Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law</p> </li></ul> <p>Review our full benefits available by employment status here.</p> <p>U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.</p> <p>E-Verify</p> <p>U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.</p> <p>The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $124,355.00 - $146,300.00</p> <p>U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.</p> <p>Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.</p> <p>Posting may be closed earlier due to high volume of applicants.</p>