<p>A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders play a key role in leading operations, coaching team members, and ensuring an exceptional guest experience. Shift Leaders lead by example and set the tone that others will follow.</p> <p>Position Type:</p> <ul> <li>Full-time </li></ul> <p>Our Benefits Include:</p> <ul> <li>Flexible scheduling (and closed on Sundays!) </li><li>Learning first-hand from an experienced Operator and Restaurant Leaders </li><li>Intentional growth and development to help you reach your professional goals </li><li>A fun work environment where you can positively influence others </li><li>Scholarship opportunities </li><li>Competitive pay </li></ul> <p>Team Leader Responsibilities:</p> <ul> <li>Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant </li><li>Offer immediate and respectful response to Guest's needs </li><li>Assist in training of new hires, set the tone for a shift, and act as a role model for our team </li><li>Lead & support your team - provide guidance, delegate tasks effectively, and ensure a smooth and efficient operation </li><li>Deliver outstanding guest experiences - maintain Chick-fil-A's renowned hospitality by ensuring a clean, organized, and welcoming environment </li><li>Ensure brand excellence - uphold Chick-fil-A's high standards in food quality, safety, and customer satisfaction. </li><li>Open and/or close, lead shifts, key holder </li><li>Count drawers and finalize day </li><li>Excellent communication skills, both written and spoken </li></ul> <p>Qualifications and Requirements:</p> <ul> <li>Demonstrate grit and resilience by problem-solving under pressure and making quick, effective decisions </li><li>Ability to work in a fast-paced environment </li><li>Strong people skills with a desire to serve </li><li>Strong commitment to superior customer service </li><li>Make Emotional Connections with Guests </li><li>Reliable transportation </li><li>Ability to manage Team Member behavioral and performance issues </li><li>Ability to work in a team environment with shared ownership and responsibility </li><li>Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. </li><li>Must be able to work 32+ hours per week </li><li>Evening, Weekend, and Holiday availability required (Closed on Christmas and Thanksgiving) </li><li>Must be 18 years of age or older </li></ul> <p>Most Chick-fil-A Restaurants are operated by independent franchised business owners</p> <p>who make all their own employment decisions and are responsible for their own</p> <p>content and policies.</p> <p>Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.</p>