<p>Job Summary:</p> <p>Responsible for scheduling outpatient diagnostic procedures. To obtain correct patient demographics, physicians name and appointment type. To utilize appropriate communication and interpersonal skills in all telephone contacts. Responsible for maintaining working knowledge of procedures scheduled through the computer system.</p> <p>Service and Quality Standards:</p> <ol> <li>Service </li></ol> <p>Is Customer focused</p> <p>Anticipates customer needs</p> <p>Adheres to customer service standards</p> <p>Is Competent, caring and compassionate</p> <p>Treats coworkers and customers with dignity and respect</p> <p>Demonstrates competent, caring and compassionate behavior</p> <p>to customers and coworkers</p> <ol start="2"> <li>People </li></ol> <p>Is conversation conscious</p> <p>Assures confidentiality of patient and employee information</p> <p>Is positive in interactions with others</p> <p>Is courteous and respectful</p> <p>Promotes a harassment free environment</p> <p>Inspires the trust of others</p> <p>Acts in accordance with hospital policies and code of conduct, and identifies any conflicts of interest.</p> <ol start="3"> <li>Quality </li></ol> <p>Is excellent in patient care and service</p> <p>Demonstrates multidisciplinary cooperation</p> <p>Assists in obtaining excellent satisfaction scores of feedback</p> <p>Is safety conscious</p> <p>Demonstrates safety consciousness and supports safety initatives</p> <p>Is involved with improvement efforts</p> <p>Supports performance improvement</p> <p>Seeks ways to improve systems and services</p> <p>Shows commitment to improvement efforts</p> <p>Meets mandatory educational requirements</p> <ol start="4"> <li>Growth </li></ol> <p>Is a loyal ambassador</p> <p>Demonstrates commitment to hospital mission and vision</p> <p>Is active and involved</p> <p>Supports hospital initiatives</p> <p>Champions innovation and supports change</p> <p>Is a positive role model</p> <p>Fosters team cooperation</p> <ol start="5"> <li>Finance </li></ol> <p>Is a good steward of hospital resources</p> <p>Develops/uses efficient work methods</p> <p>Is cost effective</p> <p>Conserves organizational resources</p> <p>Job Responsibilities:</p> <ol> <li> <p>Schedules and enters patient appointments in computer system</p> </li><li> <p>Verifies the accuracy of patient name, diagnosis, physician, etc., obtaining all necessary information</p> </li><li> <p>Communicate any changes in schedule</p> </li><li> <p>Immediately enters cancellations in computer system</p> </li><li> <p>Attempts to reschedule appointment as needed</p> </li><li> <p>Contacts scheduled patients in the event of equipment failure</p> </li><li> <p>Coordinates schedules with other departments as appropriate</p> </li><li> <p>Does Clerk/Receptionist duties as needed</p> </li></ol> <p>Qualifications</p> <p>Education Requirements and Other Requirements:</p> <p>Education Level: High school diploma or equivalent preferred</p> <p>Certification/Licensure:</p> <p>Experience Requirements: Knowledge of medical terminology preferred. Good telephone</p> <p>manners and interpersonal skills. Computer experience preferred.</p> <p>Working Conditions:</p> <p>Extensive sitting - Office environment</p> <p>Exposure Category II: Tasks that involve no exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment. Appropriate protective measures should be readily available to every employee engaged in Category II tasks.</p> <p>Physical Activity:</p> <p>NA 0-25% 26-75% 76-100%</p> <p>Lift/Carry X</p> <p>Push/Pull X</p> <p>Reach Overhead X</p> <p>Climb X</p> <p>Squat/Bend/Kneel X</p> <p>Sit X</p> <p>Stand X</p> <p>Walk/Move About X</p> <p>The most significant duties have been included in this description. Other duties may be assigned and the hospital has the right to modify this job description as needed to accurately reflect assigned duties.</p>