<p>Job Description and Duties</p> <p>If this is a limited term position, it may be extended up to 24 months and/or become permanent. If this is a part-time or intermittent position, the time base may be increased up to full time.</p> <p>In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.</p> <p>Please let us know how you heard about our position by taking this brief survey.</p> <p>https://forms.office.com/g/ZDz01HNTGG</p> <p>CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.</p> <p>Are you passionate about helping others? Would you consider yourself a creative person who enjoys thinking outside of the box? Do you want to work with a diverse, energetic team committed to assisting California students? Then consider this opportunity!</p> <p>The Bureau for Private Postsecondary Education (BPPE) seeks to fill a Permanent/Full-time Staff Services Manager I in the Licensing Unit.</p> <p>Under the general direction of the Staff Services Manager II, the Staff Services Manager I provides direction and supervision of the Licensing Section team of analytical, technical and clerical support staff within the Licensing Unit. The manager performs duties in the coordination and management of the educational institution approval to operate program functions</p> <p>You will find additional information about the job in the Duty Statement.</p> <p>Working Conditions</p> <p>The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office. Hybrid telework is available based on operational needs and is subject to change. On March 3, 2025, Governor Gavin Newsom issued Executive Order N-22-25, which requires departments to adopt a four day per week default in-person requirement beginning July 1, 2025. The position is headquartered in Sacramento, CA.</p> <p>Minimum Requirements</p> <p>You will find the Minimum Requirements in the Class Specification.</p> <ul> <li>STAFF SERVICES MANAGER I </li></ul> <p>Additional Documents</p> <ul> <li>Job Application Package Checklist </li><li>Duty Statement </li></ul> <p>Position Details</p> <p>Job Code #:</p> <p>JC-477339</p> <p>Position #(s):</p> <p>644-110-4800-XXX</p> <p>644-110-4800-004</p> <p>Working Title:</p> <p>Staff Services Manager I</p> <p>Classification:</p> <p>STAFF SERVICES MANAGER I</p> <p>$6,963.00 - $8,650.00</p> <p># of Positions:</p> <p>Multiple</p> <p>Work Location:</p> <p>Sacramento County</p> <p>Telework:</p> <p>Hybrid</p> <p>Job Type:</p> <p>Permanent, Full Time</p> <p>Facility:</p> <p>Private Postsecondary Education</p> <p>Department Information</p> <p>The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners.</p> <p>DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.</p> <p>The mission of the Bureau for Private Postsecondary Education is to protect students and consumers through the oversight of California's private postsecondary educational institutions by conducting qualitative review of educational programs and operating standards, proactively combating unlicensed activity, impartially resolving student and consumer complaints, and conducting outreach. Further, the Bureau is responsible for enforcement of any violations of the California Private Postsecondary Education Act of 2009 through enforcement actions such as a citation and fine and/or disciplinary action not limited to probation, surrender, or revocation of an institutions approval to operate.</p> <p>The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.</p> <p>Special Requirements</p> <p>Applicants must submit a Statement of Qualifications (SOQ).</p> <p>The SOQ must be a minimum of one (1) page and shall not exceed two (2) pages. The SOQ must be single spaced, with 12-pt Arial font and have one inch margins. The SOQ must contain a header listing your name and Job Control number listed according to the job advertisement. Provide the name and telephone number of a reference who can verify the work and/or experience you described in the SOQ.</p> <p>Please answer the following prompts and each answer must be numbered in the response respectively:</p> <ol> <li> <p>Describe your knowledge, education, training and qualifications related to the duties outlined for this position.</p> </li><li> <p>Describe your experience with supervising or leading others, and your approach to ensure successful outcomes.</p> </li><li> <p>Describe your experience with projects as it relates to tracking, coordinating, and recommending or implementing processes and procedures.</p> </li><li> <p>What is your experience with reading, interpreting, and applying statutes?</p> </li></ol> <p>This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office.</p> <p>Application Instructions</p> <p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.</p> <p>Final Filing Date: 5/19/2025</p> <p>Who May Apply</p> <p>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).</p> <p>Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).</p> <p>How To Apply</p> <p>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:</p> <p>Address for Mailing Application Packages</p> <p>You may submit your application and any applicable or required documents to:</p> <p>Department of Consumer Affairs</p> <p>Office of Human Resources</p> <p>Attn: Recruitment Technician JC-477339 5/19/2025</p> <p>1625 North Market Blvd., Suite N-321</p> <p>Sacramento, CA 95834</p> <p>Address for Drop-Off Application Packages</p> <p>You may drop off your application and any applicable or required documents at:</p> <p>Department of Consumer Affairs</p> <p>Office of Human Resources</p> <p>Recruitment Technician JC-477339 5/19/2025</p> <p>1625 North Market Blvd., Suite N-321</p> <p>Sacramento, CA 95834</p> <p>The drop off location may be non-operational on weekends and holidays. 08:00 AM - 05:00 PM</p> <p>08:00 AM - 05:00 PM</p> <p>Required Application Package Documents</p> <p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:</p> <ul> <li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. </li><li>Resume is optional. It may be included, but is not required. </li><li>Statement of Qualifications - </li></ul> <p>Any applicant who fails to submit a statement of qualifications with responses to the specific questions will be automatically disqualified from this recruitment.</p> <p>Resumes, letters, and other materials will not be considered as responses to the SOQ.</p> <p>PLEASE SEE SPECIAL REQUIREMENTS FOR SOQ INSTRUCTIONS</p> <p>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.</p> <p>Desirable Qualifications</p> <p>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:</p> <p>COMPETITIVE APPLICANTS WILL:</p> <p>1) Be reliable, dependable, accountable and able to function in a fast-paced, changing environment.</p> <p>2) Have the ability to respond to and solve sensitive and/or complex issues with confidentiality, discretion and tact.</p> <p>3) Have the ability to respond to and manage multiple priorities and meet tight deadlines.</p> <p>4) Possess strong written and verbal communication skills as well as strong computer skills using MS Office Suite (Word, Excel, Teams, Outlook, etc.) and organizational skills.</p> <p>5) Have the ability to work with a variety of people and organizations in a professional and courteous manner.</p> <p>6) Have the ability to "coach up" and provide feedback, recommendations and direction to managers at a higher classification.</p> <p>DESIRABLE QUALIFICATIONS</p> <p>1) Demonstrated ability to develop and maintain cooperative and collaborative relationships both within an organization and with outside partners.</p> <p>2) Excellent verbal and written communication that changes to meet the needs of the audience.</p> <p>3) Demonstrated ability developing, interpreting, and reviewing policies, procedures, regulations, etc.</p> <p>4) Ability to use Microsoft Office Suite and other tools to effectively manage and communicate with staff.</p> <p>5) Demonstrated ability to effectively prepare and proofread written documents, including formal reports.</p> <p>6) Ability to exercise good judgment, work well under pressure, and meet deadlines.</p> <p>7) Excellent organizational and time management skills.</p> <p>8) Ability to develop and evaluate alternatives, analyze data, and present ideas and information effectively.</p> <p>9) Excellent conflict resolution skills, interpersonal skills, emotional intelligence, self awareness and a passion to help others.</p> <p>Benefits</p> <p>Benefit information can be found on the CalHR website and the CalPERS website.</p> <p>BPPE employees are eligible for a number of benefits. Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment.</p> <p>Some added benefits BPPE offers include: Flexible Work Hours, Telework Opportunities, Free Parking, Health, Dental & Vision Benefits, Paid Sick & Vacation, Retirement, Basic Group Term Life Insurance, Employee Assistance Program, 11 Paid Holidays, 401(k) & 457 plans, Military Leave, Student Loan Forgiveness, Group Legal Services, and Reimbursement Accounts.</p> <p>Additionally, the Bureau offers mentorhship, career guidance, supportive management invested in your development and a diverse talented team with great minds.</p> <p>Contact Information</p> <p>The Hiring Unit Contact is available to answer questions regarding the position or application process.</p> <p>Hiring Unit Contact:</p> <p>Nicole Principe</p> <p>(279) 666-5878</p> <p>nicole.principe@dca.ca.gov</p> <p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.</p> <p>EEO Contact:</p> <p>EEO Officer</p> <p>(916) 574-8280</p> <p>EEO@dca.ca.gov</p> <p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.</p> <p>ADDITIONAL INSTRUCTION</p> <p>If you are using education to meet the minimum qualifications, as specified in the classification specification (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.</p> <p>Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.</p> <p>Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.</p> <p>Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf</p> <p>Applicants who fail to submit the most current version of the STD. 678 may be disqualified.</p> <p>Multiple positions may become available.</p> <p>Electronic Submission:</p> <p>Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.</p> <p>U.S Postal Service Mail:</p> <p>Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.</p> <p>Hand Delivery:</p> <p>Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.</p> <p>Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.</p> <p>Equal Opportunity Employer</p> <p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p> <p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p>