<p>We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.</p> <p>WHAT YOU WILL DO</p> <p>Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:</p> <ul> <li>Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications </li><li>Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms </li><li>Troubleshoot system and client connectivity issues </li><li>Investigate order routing issues between SpiderRock and multiple execution brokers </li><li>Perform QA of internal trading tools, algorithms and risk applications and document as needed </li><li>Assist in client-onboarding and account creation </li></ul> <p>WHAT WE ARE LOOKING FOR</p> <ul> <li>Bachelor's degree or equivalent experience </li><li>Concentrations on Finance, Economics, Mathematics or Computer Science are preferred </li><li>Previous financial industry or trading experience a plus </li><li>Experience in the financial industry </li><li>Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures </li><li>Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses </li><li>Professional, motivated attitude </li><li>Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment </li><li>Independent self-starter and a keen attention to detail is a must </li><li>Local to the Chicago land area </li></ul> <p>WHAT TO EXPECT</p> <ul> <li>Learn while doing </li><li>Highly competitive pay, benefits, and bonus structure </li><li>Health insurance (medical, dental, vision) </li><li>Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness) </li><li>Discounted pet insurance </li><li>Progressive time off benefits (unlimited PTO, maternity leave, paternal leave) </li><li>Wellness programs </li><li>Zen Den for meditation, naps, nursing, or just to decompress </li><li>Work with high-caliber and innovative professionals </li><li>Access to unlimited snacks and beverages in our lounge area </li><li>Monthly, quarterly, and semi-annual company sponsored events </li><li>401K Safe Harbor Plan and Match </li><li>Onsite gym membership </li><li>Divvy bike access </li><li>A fun and collaborative environment </li></ul> <p>SpiderRock is an Equal Opportunity Employer</p>