<p>GENERAL SUMMARY: Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.</p> <p>EDUCATION/EXPERIENCE REQUIRED:</p> <ul> <li>High school diploma or G.E.D. equivalent required. </li><li>Two years customer service experience. </li><li>An Associate's degree in business or related field preferred. </li><li>Previous HFHS clinical/customer service experience helpful. </li><li>Strong computer skills and working knowledge of Microsoft Office products. </li><li>Maintains the established Quality Assurance & Workforce Adherence goals. </li><li>Must have excellent communication skills both verbal and written. </li><li>Must display strong listening skills. </li><li>Must be willing to instruct others. </li><li>Requires the ability to make sound decisions. </li><li>Must be able to multi-task. </li></ul> <p>Additional Information</p> <ul> <li>Organization: Corporate Services </li><li>Department: Ambulatory Contact Center </li><li>Shift: Day Job </li><li>Union Code: Not Applicable </li></ul>