<p>At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve. Joining our team means more than just starting a new job, it is becoming part of a mission-driven organization where your skills make a lasting difference in the lives of others and in the heart of our growing community.</p> <p>Mission: To inspire, empower, and support people to achieve their full potential.</p> <p>Vision: All people will lead personally fulfilling lives.</p> <p>Candidates must model the following established core values: Inclusion, Equity, and Integrity.</p> <p>Primary Objective: The Director of Service and Support Administration provides leadership and oversight for DCBDD's Service and Support Administration (SSA) department to ensure the delivery of high-quality, person-centered services. This role is responsible for guiding SSA supervisors and staff, ensuring compliance with all applicable laws and standards, and promoting excellence in service coordination, Medicaid program oversight, and person-centered planning. The Director drives performance outcomes, strengthens quality assurance practices, supports organizational strategic initiatives, and collaborates with internal and external partners to advance DCBDD's mission and enhance the health, safety, and quality of life of people served.</p> <p>Minimum Qualifications: Bachelor's Degree in social work, counseling, education, health and human services, law enforcement, behavioral science, or a related field and five (5) years professional related work experience; Master's Degree in related field and three (3) years of supervisory experience preferred; an equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.</p> <p>Service and Support Administration Supervisor Certification per OAC 5123-5-02, or the ability to obtain at time of appointment and maintain throughout employment.</p> <p>Must possess a valid State of Ohio Driver's License and acceptable driving record as stipulated by the Board's insurance carrier.</p> <p>Ability to promote positive culture in all areas of responsibility, including but not limited to, the individuals served by the county board and their families, Board members, staff members, providers, and community partners; interprets a variety of instruction in written, verbal, and picture form; collects and track data; completes routine forms; prepares accurate documentation; compiles and prepares reports; communicates effectively; maintains records according to established procedures; handles inquiries from vendors and co-workers; develops and maintains effective working relationships; resolves complaints.</p> <p>Physical Requirements: Sedentary work strength level. The physical requirements of the position are identified as sedentary work, which may require the lifting of up to ten (10) pounds occasionally.</p> <p>The physical activity of the position is manual dexterity, talking, hearing, reaching, and navigating your environment.</p> <p>Ability to operate standard office equipment in the performance of essential functions (e.g. copy machine, fax machine, personal computer, and telephone.).</p> <p>Other Requirements: Successful participation and completion of a criminal records check (BCI and/or FBI) and registry/database check as required by DODD, driving record checks, and DCBDD receiving favorable reference reports.</p> <p>Provides leadership, supervision, and guidance to the agency's Service and Support Administration (SSA) function.</p> <p>Supervises, directs, and evaluates the work of the Service and Support Administration Supervisors and Office Assistant; recommends corrective and disciplinary action as determined necessary.</p> <p>Ensures alignment with DCBDD's mission, vision, and values to promote excellence.</p> <p>Provides effective implementation of improvements that will continually allow programs and services to meet the needs of people served.</p> <p>Oversees and monitors employee performance to ensure departmental Key Performance Indicators (KPIs), timelines, and quality standards are consistently met; ensures consistency and quality of SSA documentation, including compliance and accuracy of Ohio Individual Service Plan (OISP) reviews, Targeted Case Management (TCM) productivity, and TCM case notes.</p> <p>Assures staff obtain and maintain certification(s)/credential(s) deemed necessary by DCBDD, OAC, ORC and/or DODD.</p> <p>Provides program support for waivers, Medicaid Services System (MSS), Individual Data System (IDS), Monthly Rate Calculator (MRC), or other Medicaid programs.</p> <p>Monitors OISP implementation, person-centered planning process, and outcomes.</p> <p>Manages appeals and grievances as assigned; acts as a representative of the county board for resolution of complaint process.</p> <p>Reviews quality assurance data to identify opportunities for training and assist in the development of curriculum.</p> <p>Monitors and oversees the Family Support Services (FSS) program and professional service contracts to ensure funds are used appropriately, services meet individual and family needs, and all activities comply with established guidelines and budgetary limits.</p> <p>Assures the health, safety, and welfare of people served; reports major unusual incidents to include alleged abuse/neglect in accordance with Ohio Revised Code 5123; Administrative Rule 5123-17-02; and County Board policies and procedures.</p> <p>Assists with the development, implementation, and review of Medicaid-specific and department policies, procedures, and protocols.</p> <p>Participates in agency-wide strategic planning activities related to long range plan and annual operating plan, policy and procedure writing, and decision making.</p> <p>Provides information regarding the availability of services to individuals, organizations, and community members; assures Medicaid and departmental compliance with all applicable laws, rules, regulations, effective practices, policies, and procedures.</p> <p>Works within the community to foster and promote the mission of the program.</p> <p>Attends and participates in meetings, conferences, and makes presentations regarding availability of agency services.</p> <p>Participates in mock-accreditation on-site review; develops plans of correction for accreditation as assigned.</p> <p>Collaborates with the FCFC Coordinator to assure compliance with all policies, state and federal laws related to all programs and projects.</p> <p>Works collaboratively with other personnel in budgeting, communications and community education activities, personnel development, compliance, and develops plans for quality program improvement.</p> <p>In the absence of the Senior Director of Programs and Services, acts as their designee when assigned, for Department operational needs.</p> <p>Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.</p> <p>Adheres to all ORC, OAC, and DCBDD policies and procedures.</p> <p>Performs other related duties and special projects as assigned.</p> <p>DCBDD IS AN EQUAL OPPORTUNITY EMPLOYER</p>