<p>Smart Self Storage - Storage Consultant Position</p> <p>About Us</p> <p>We are a family business that has been building, owning, and managing self-storage facilities for over forty years. We strive to provide our customers with a professional and pleasant storage experience. Smart Self Storage is looking for an energetic and motivated individual for the Full Time Storage Consultant position. Successful candidates come from a variety of customer-centered, selling environments including retail, restaurant, fast food and more.</p> <p>Responsibilities</p> <ul> <li>Greet walk-in prospects and customers warmly, providing exceptional customer service and creating a positive first impression. </li><li>Support customers in-person and over the phone by processing payments, addressing needs, facilitating unit rentals, and explaining fees, terms and rental agreements. </li><li>Understand customer needs, recommend suitable storage solutions, and promote additional products to support effective and secure storage. </li><li>Complete new move-in and move-out transactions, including computer data entry. </li><li>Recommend and sell merchandise, including boxes, tape, and related products, to support smooth transactions and customer satisfaction. </li><li>Verify and balance cash drawer; prepare and make daily deposits. </li><li>Conduct a daily storage unit inspection to confirm availability and ensure each storage unit is secure or ready to rent. </li><li>Maintain a clean, safe, and welcoming facility by preparing units for occupancy-sweeping, mopping, removing debris, wiping windows, and attending to other tasks that enhance curb appeal and overall presentation. </li><li>Work closely with the Property Manager to receive training and coaching to perform proper procedures and ensure compliance with company policies and standards. </li><li>Clean around the property, sweep up storage units and buildings, office, restrooms and restock supplies daily. </li><li>Handle conflicts and challenging situations calmly and professionally, using active listening, clear communication, and problem-solving to reach effective resolutions. </li><li>Uphold a professional appearance at all times. </li></ul> <p>Qualifications</p> <ul> <li>Minimum one (1) year of sales and customer service experience. </li><li>Excellent credit history is required. </li><li>Organizational and administrative skills to assist in the management of tenant and office operations. </li><li>Detail-oriented with strong time management skills. </li><li>Energetic, outgoing, customer-oriented personality. </li><li>Strong communication, interpersonal and problem resolution skills. </li><li>Enjoys and easily operates independently or as part of a small team. </li><li>Proficient in Microsoft Word / Excel / Outlook. Sitelink experience is a plus. </li><li>Must be available to work weekends and a flexible schedule as needed. </li><li>California Driver's License, current car insurance; with a good driving record and access to reliable transportation. </li><li>Be willing to complete a pre-employment background check and drug test. </li></ul> <p>Benefits</p> <p>We value our employees and offer a competitive compensation and benefits package, including:</p> <ul> <li>Hourly Rate: $18.05 - $19.50 based on experience. </li><li>Bonuses: Participation in the company bonus program. </li><li>Paid Time Off: Vacation and sick time to ensure a healthy work-life balance. </li><li>Training and Development: Access to internal training, seminars and annual performance reviews to support your career growth. </li><li>Career Advancement Opportunities: Your growth is our growth-many of our team members have advanced into leadership roles. </li><li>Job Type: Full-Time </li><li>Total Hours: 40 hours per week </li><li>Hours: Opening Shift: 7 am - 4 pm, Closing Shift: 10 am - 7 pm </li><li>Work Days: 5 days a week with weekends included. </li></ul> <p>Take the next step in your career and make an impact in the self-storage industry-become part of the Smart Self Storage team today!</p> <p>Department: Self-Storage</p> <p>This is a full time position</p>