<p>Summary</p> <p>Organizational Location: These positions are located in the Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. These are non-bargaining unit positions.</p> <p>Salary: The salary range in this announcement reflects the lowest and highest potential salaries for this position. The actual salary range will be based on the applicable locality pay for the selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.</p> <p>Learn more about this agency</p> <p>Summary</p> <p>Organizational Location: These positions are located in the Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. These are non-bargaining unit positions.</p> <p>Salary: The salary range in this announcement reflects the lowest and highest potential salaries for this position. The actual salary range will be based on the applicable locality pay for the selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.</p> <p>Learn more about this agency</p> <p>Overview</p> <p>Help</p> <p>Accepting applications</p> <p>Open & closing dates</p> <p>03/30/2026 to 04/13/2026</p> <p>Salary $125,776 - $197,200 per year</p> <p>The salary range shown is the lowest and highest potential salaries for this position, actual salary will be determined based on the duty location.</p> <p>Pay scale & grade GS 14</p> <p>Locations</p> <p>Few vacancies in the following locations:</p> <p>Phoenix, AZ</p> <p>Los Angeles, CA</p> <p>San Diego, CA</p> <p>San Francisco, CA</p> <p>Show morefewer locations (22)</p> <p>Centennial, CO</p> <p>Miami, FL</p> <p>Atlanta, GA</p> <p>Chicago, IL</p> <p>New Orleans, LA</p> <p>Burlington, MA</p> <p>Baltimore, MD</p> <p>Detroit, MI</p> <p>Fort Snelling, MN</p> <p>Newark, NJ</p> <p>Buffalo, NY</p> <p>New York, NY</p> <p>Philadelphia, PA</p> <p>Dallas, TX</p> <p>El Paso, TX</p> <p>Harlingen, TX</p> <p>Houston, TX</p> <p>San Antonio, TX</p> <p>West Valley City, UT</p> <p>Chantilly, VA</p> <p>Williston, VT</p> <p>Seattle, WA</p> <p>Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive</p> <p>Promotion potential</p> <p>14</p> <p>Job family (Series)</p> <ul> <li>0301 Miscellaneous Administration And Program </li></ul> <p>Supervisory status Yes Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)</p> <p>Trust determination process</p> <ul> <li>Suitability/Fitness </li></ul> <p>Financial disclosure No Bargaining unit status No</p> <p>Announcement number ERO-12923697-IMP-EAR Control number 863056500</p> <p>This job is open to</p> <p>Help</p> <p>Internal to an agency</p> <p>Current federal employees of the hiring agency that posted the job announcement.</p> <p>Career transition (CTAP, ICTAP, RPL)</p> <p>Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.</p> <p>Clarification from the agency</p> <p>Current permanent employees of the U.S. Immigration and Customs Enforcement (ICE) in the competitive service and CTAP Eligibles.</p> <p>Duties</p> <p>Help</p> <p>As Supervisory Mission Support Specialist, you will perform the following duties:</p> <ul> <li>Develop overall operational plans, objectives and strategies for key support processes; </li><li>Monitor and evaluate the delivery of support services to key field offices and employees; </li><li>Direct and oversee the execution of budget, logistics, procurement, and quality assurance programs </li><li>Lead the development and implementation of effective and responsive human resources management, training, labor and employee relations, and public affairs programs. </li></ul> <p>This announcement will be used to fill vacancies anywhere within ICE, Enforcement and Removal Operations (ERO), Areas of Responsibility (AOR), as vacancies occur. Applicants may select up to two (2) preferred locations. Although the announcement advertises for multiple locations, vacancies may not exist at every location listed on this job announcement.</p> <p>Requirements</p> <p>Help</p> <p>Conditions of employment</p> <ul> <li>You must be a U.S. citizen to apply for this position. </li><li>You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs. </li><li>Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/). </li><li>One-year probationary period may be required. </li><li>Must meet Time-In-Grade requirements. </li><li>If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application. </li><li>DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. </li><li>All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing. </li><li>Incentives may be authorized; however, this is contingent upon funds availability. </li><li>You must successfully pass a drug screen. </li><li>Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement. </li></ul> <p>Qualifications</p> <p>IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.</p> <p>You must demonstrate you meet the Minimum Qualification requirements as noted below.</p> <p>Specialized Experience, GS-14</p> <p>You must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-13 level in the Federal service that included performing at least 3 of the following:</p> <ul> <li>Providing guidance to supervisors, managers, or leadership on administrative programs (e.g., budget, human resources, procurement, logistics, labor and employee relations, or public affairs), including interpreting policies or recommending actions. </li><li>Reviewing administrative programs or support functions to identify procedural or regulatory issues and recommending corrective actions. </li><li>Developing or implementing program changes, process improvements, or initiatives affecting administrative or mission support activities across multiple organizational units. </li><li>Analyzing and resolving administrative issues involving competing requirements, policies, or resource considerations, and recommending solutions to management. </li></ul> <p>Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).</p> <p>All qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.</p> <p>NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.</p> <p>The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.</p> <p>Education</p> <p>This job does not have an education qualification requirement.</p> <p>Additional information</p> <p>Promotion Potential: This position is at the full performance level.</p> <p>This is a supervisory position. Under provisions of the Civil Service Reform Act, first time supervisors and/or managers will be required to serve a 1-year probationary period. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.</p> <p>Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.</p> <p>Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)</p> <p>Expand Hide additional information</p> <p>Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.</p> <p>Benefits</p> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <p>How you will be evaluated</p> <p>You will be evaluated for this job based on how well you meet the qualifications above.</p> <p>You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments.</p> <p>You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):</p> <ul> <li>Accountability </li><li>Customer Service </li><li>Decisiveness </li><li>Flexibility </li><li>Interpersonal Skills </li><li>Problem Solving </li><li>Resilience </li></ul> <p>In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.</p> <p>Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.</p> <p>Interviews may be required for this position. Failure to complete the interview may result in removal from further consideration.</p> <p>Consideration will be given to performance appraisals and incentive awards as an indicator of quality of prior experience; no points will be assigned.</p> <p>For Competitive Merit Promotion Applicants: The highest rated candidates will be referred to the hiring agency.</p> <p>For Noncompetitive Appointment Eligibles: All qualified candidates will be referred to the hiring agency.</p> <p>Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.</p> <p>Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: http://www.opm.gov/rif/employee_guides/career_transition.asp</p> <p>Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.</p> <p>To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12923697</p> <p>Benefits</p> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <p>Required documents</p> <p>Required Documents</p> <p>Help</p> <p>To apply for this position, you must submit a complete Application Package which includes:</p> <ol> <li> <p>2-Page Resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Please limit your resume to 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. In describing your experience on your resume, please be clear and specific. We will not make assumption regarding your experience. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. (for more information, see the How do I write a resume for a federal Job-Two-Page Resume Limit).</p> </li><li> <p>Other supporting documents (only submit if applicable to you):</p> </li></ol> <ul> <li> <p>Are you a current ICE employee? Submit a copy of your SF-50, Notification of Personnel Action that demonstrates your eligibility for consideration, e.g., length of time you have been in your current/highest grade (examples of appropriate SF-50s include promotions, with-in grade/range increases); your current promotion potential; etc.</p> </li><li> <p>Are you claiming special priority selection rights under the Career Transition Assistance Program (CTAP)? If so, submit all of the following:</p> </li><li> <p>A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;</p> </li><li> <p>A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.</p> </li><li> <p>A copy of your latest performance appraisal including your rating; and</p> </li><li> <p>Any documentation from your agency that shows your current promotion potential, if applicable.</p> </li><li> <p>Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:</p> </li><li> <p>Position title;</p> </li><li> <p>Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);</p> </li><li> <p>Agency; and</p> </li><li> <p>Beginning and ending dates of appointment.</p> </li><li> <p>You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.</p> </li></ul> <p>Failure to submit required documents will result in disqualification for this vacancy.</p>