<p>Title: Maintenance Coordinator</p> <p>Focus Area: General Maintenance, Training, and Data</p> <p>Direct Supervisor(s): Director of Store Support</p> <p>Compensation: $20-$22 starting range (based on experience) Plus HQ Benefits & Bonus</p> <p>Growth: Management Path</p> <p>Location: HQ: Nashville-based, non-remote</p> <p>Job Description:</p> <p>As the Maintenance Coordinator, you will help shape the way we care for, maintain, and improve our facilities and games in order to deliver an epic interactive experience to every single guest. This position will be primarily responsible for the creation of company-wide maintenance training and standards as well as tracking data that will help inform Game Design, Technology, and Support.</p> <p>Hours & Schedule:</p> <p>Expected Weekly Hours: 45 - 55</p> <p>Travel Expectations: Mild (Less than 40%)</p> <p>Expected Schedule:</p> <p>Office: Monday - Friday</p> <p>Emergency Travel: As needed, may include nights & weekends with extended hours</p> <p>Oncall: Yes</p> <p>Job Responsibilities:</p> <p>General Maintenance</p> <p>Identify and build routine maintenance plans/systems</p> <p>Identify necessary tools and equipment for stores to stock (quantities as well)</p> <p>Setup the Initial PM Agreements and Source a list of viable vendors for Stores/Support to rely on.</p> <p>Training</p> <p>Lead the creation and documentation of resources that assist with troubleshooting and challenge resolution for both the Product Care team and local stores.</p> <p>Hold virtual and in-person training sessions for stores and the Store Support Team.</p> <p>Create Documentation, Modules, and Guides.</p> <p>Find and review external training materials to determine if it fits TEG needs.</p> <p>Travel for as needed in-person coaching / training either with Store Management or Store Support Team Members.</p> <p>This can include emergency travel alongside a Store Support Team Member working on a difficult problem.</p> <p>Shadow Store Support Calls for guidance and skill development.</p> <p>Work alongside Game Design, Game Technology, TEGB, and Store Support Teams to develop maintenance manuals, troubleshooting guides, and training materials.</p> <p>Data Analysis</p> <p>Audit Tickets for closure methods and trends.</p> <p>Develop and track an internal store-level ticketing system</p> <p>Identify systemic issues / trends and take initiative to solve them.</p> <p>Review / Utilize Game Report Data</p> <p>Create and track a company-wide component inventory system</p> <p>Continuous system development and analysis as the need arises</p> <p>Job Requirements:</p> <p>2+ years leadership experience</p> <p>Experience training others</p> <p>Experience with Google Sheets / CSVs and using formulas</p> <p>A love for escape rooms and interactive media</p> <p>Strong organizational and interpersonal skills</p> <p>Contagiously positive, can-do attitude</p> <p>Loves to "win"</p> <p>Strong organizational and interpersonal skills</p> <p>Strong communication skills - written, on the phone, in-person</p> <p>Experience leading others in an informal structure</p> <p>Proficient at spreadsheets & document creation</p> <p>General business acumen</p> <p>Ability to lift/carry up to 50 pounds individually</p> <p>Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time</p> <p>Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology</p> <p>Understanding of architectural floor plans and general construction processes</p>