<p>Job Details</p> <p>Job Location: AR Bentonville - Bentonville, AR</p> <p>Position Type: Full Time</p> <p>Salary Range: Undisclosed</p> <p>Job Shift: HQ: Standard 9am to 6pm</p> <p>Job Category: Business Development</p> <p>Description</p> <p>The Enterprise Program Manager will be an essential player in driving client-facing programs and ensuring the success of various initiatives related to production, forecasting, recovery, financial modeling, and channel management. This role requires a deep understanding of SAAS, Supply Chain, and ReCommerce processes to help ensure optimal inventory management, returns disposition, and program success. Additionally, you will work closely with clients to provide data-driven insights, optimize processes, and solve complex challenges related to returns management.</p> <p>Primary Responsibilities/Essential Functions</p> <p>This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.</p> <ul> <li> <p>Lead the coordination, launch, and management of client programs, ensuring effective problem-solving with internal teams and clients.</p> </li><li> <p>Collaborate with client operations on inventory flow, pallet management, and volume forecasting for returns and disposition via ReturnPro's technology platform.</p> </li><li> <p>Leverage SAAS tools (e.g., R1, Excel, PowerBI) to extract, analyze, and manipulate key data to improve forecasting, reporting, and performance across programs.</p> </li><li> <p>Work closely with retail clients on generating insights, reviewing weekly/monthly/quarterly/annual performance reports, and supporting problem-solving in day-to-day operations.</p> </li><li> <p>Monitor financial performance across client programs, identifying areas of improvement in profitability, operational efficiency, and customer satisfaction.</p> </li><li> <p>Collaborate cross-departmentally to implement new processes and improve existing workflows, enhancing program outcomes and client satisfaction.</p> </li><li> <p>Use task management software to track projects and deliverables for internal teams and clients, ensuring deadlines and targets are met.</p> </li><li> <p>Provide ongoing program status updates to clients, including performance analysis, problem-solving, and strategic recommendations.</p> </li><li> <p>Build and maintain strong relationships with key client stakeholders, ensuring long-term satisfaction and continued program success.</p> </li></ul> <p>Qualifications</p> <ul> <li> <p>Strong expertise in SAAS platforms, with the ability to leverage data analytics tools like Excel, PowerBI, and proprietary software to drive business outcomes.</p> </li><li> <p>Proven experience in Supply Chain and ReCommerce environments, especially related to inventory management, reverse logistics, and financial forecasting.</p> </li><li> <p>Strong communication and interpersonal skills, with the ability to influence, negotiate, and resolve conflicts effectively.</p> </li><li> <p>Excellent time management and project management skills, with the ability to prioritize competing priorities and deliver high-quality work under pressure.</p> </li><li> <p>Demonstrated experience using task management software (e.g., Asana, Jira) to manage complex programs and projects.</p> </li><li> <p>Ability to think creatively and solve problems in a fast-paced, dynamic environment.</p> </li><li> <p>Strong attention to detail and organizational skills with the ability to manage multiple client programs simultaneously.</p> </li><li> <p>Proven initiative and a track record of delivering results in client-facing or program management roles.</p> </li><li> <p>Ability to collaborate effectively across teams and contribute to a positive, team-oriented work culture.</p> </li><li> <p>Proficiency with Microsoft Office Suite or related software.</p> </li></ul>