<p>Responsibilities</p> <p>Basic Purpose</p> <p>Provides technical knowledge in the development, presentation and evaluation of training needs and materials. Develops knowledge, skills, and working relationship regarding policies, processes and procedures to customer service staff. Oversees individuals and/or groups in specific subjects; facilitates concepts of specific matter to be accessible.</p> <p>Essential Duties and Responsibilities</p> <p>Partners and conducts analysis and discusses with leadership, consultants and employees the needs that require improvement and prepares the training tools, materials and techniques to develop knowledge, skills and working relationships.</p> <p>Reviews, develops and implements training materials, tools and processes to contribute in streamlining processes and training customer service staff.</p> <p>Works independently and under moderate supervision, with regular review of completed assignment.</p> <p>Evaluates and determines opportunities and develops and manages projects.</p> <p>Performs analyses using a wide variety of analytical tools and methods to increase organizational performance, resolves inconsistencies and provides solutions to increase knowledge and skill sets of staff.</p> <p>Recommends solutions to peers and management for review, comment and approval, overcoming barriers and addressing concerns.</p> <p>Manages schedules and appropriately scheduled updates assuming multiple concurrent assignments</p> <p>Coordinates, plans, develops and facilitates/conducts presentations of training materials on policies, procedures and job aids to customer service staff.</p> <p>Provides technical expertise and special projects support on systems processes. Coordinates, plans, develops and conducts training presentations to customer service employees and other affected departments on time for delivery and implementation.</p> <p>Benchmarks best practices and maximizes use of systems and technology.</p> <p>Demonstrates principles of leadership through effective decision-making and behaviors. Coaches team members in skill development for achievement of performance goals and motivates team to constant improvement.</p> <p>Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.</p> <p>Performs related duties as assigned.</p> <p>Requirements</p> <p>Essential Education, Skills, and Environment</p> <p>Education and Work Experience</p> <p>High school diploma and 5 years of customer service experience with 3 years in a training or similar organizational development capacity.</p> <p>Specialized Knowledge and Skills</p> <p>Demonstrated knowledge of:</p> <p>System, training techniques, learning systems, analysis', and process improvement methods.</p> <p>Skills such as:</p> <p>Analytical, work in a team environment, presentation, interpersonal and communication.</p> <p>Equipment and Applications</p> <p>PCs, word processing, spreadsheet and database software</p> <p>Work Environment and Physical Demands</p> <p>General office environment. No special physical demands required.</p> <p>.</p> <p>Compensation</p> <p>Annual Salary: $78,500 (Min) to $92,300 (Mid); Up to 12% Short Term Incentive Plan target opportunity at the discretion of the company. This is a non-represented position.</p> <p>Benefits</p> <p>We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.</p> <ul> <li>Medical </li><li>Pharmacy </li><li>Dental </li><li>Vision </li><li>Life Insurance & AD&D </li><li>Wellness </li><li>Flexible Spending Accounts </li><li>401(k) fixed contribution - company contributes 4% regardless of employee's contribution </li><li>401(k) match - company matches 100% of the employee's first 6% contribution; immediate vesting </li><li>Adoption assistance </li><li>Tuition Assistance </li><li>Paid Time Off (PTO) </li><li>12 paid holidays </li><li>Parental leave </li><li>Military leave </li><li>Bereavement leave </li><li>Short-term and long-term disability </li><li>Identity Theft Protection - company paid </li><li>Visit our Corporate website for detailed information and other benefits offered </li></ul> <p>EOE/Veteran/Disability</p> <p>At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.</p> <p>If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select '0' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711</p> <p>Note</p> <p>Depending on qualifications of applicants, this position may be filled at a lower level than that which is posted such as CIS Training Analyst.</p> <p>.</p> <p>Privacy and Legal</p> <p>FAQ</p> <p>Please clear browser cache before applying for a job.</p>