<p>Business Analyst, Enterprise Automation, Enterprise Technology & Experience</p> <p>Full-Time Hybrid, Springfield or Boston</p> <p>The Opportunity</p> <p>Enterprise Automation Business Analyst will work closely with business teams to review their processes end-to-end, identify opportunities for building automation using RPA (Robotics Process Automation) software, and suggest process improvements to make automation viable. Additionally, the Business Analyst will lead the RPA team in feasibility analysis, prepare detailed process analysis and automation requirement documentation, and work directly with developers and testers to solution new automation implementations. The Business Analyst will maintain an ongoing relationship with business partners and technology partners.</p> <p>The Team</p> <p>Enterprise Automation is revolutionizing MassMutual Business Operations by empowering employees and partners with automation capabilities to drive process efficiency, elevate productivity, deliver exceptional customer experience, and accelerate digital transformation. Enterprise Automation team builds software automation solutions utilizing Robotic Process Automation (RPA) technology, across all Lines of Business at MassMutual. Enterprise Automation team consists of developers, business analysts and testers focused on delivering software automations through waterfall and agile methodologies. To broaden its impact, the team has expanded its focus to deliver business driven AI capabilities, that combine internal/external data, Intelligent Document Processing to produce tangible value for the broader organization. This includes working with artificial intelligence/machine learning, computer vision, NLP, OCR/IDP, Agentic AI and algorithmic based actions.</p> <p>The Impact:</p> <p>The ideal candidate will have a strong background in process analysis and improvement for application or RPA design, as well as excellent communication skills. A successful candidate will be collaborative, highly analytical and detailed, passionate for process automation and problem-solving, and an excellent communicator.</p> <p>The Minimum Qualifications</p> <ul> <li>Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field </li><li>Proven experience in process analysis, process improvement, and RPA implementation </li><li>5+ years of related experience in Business Analysis, preferably within the technology or financial services industry </li><li>2+ years of experience in process analysis / continuous improvement, preferably within financial services industry </li></ul> <p>The Ideal Qualifications</p> <ul> <li>Strong analytical and problem-solving skills </li><li>Excellent communication and interpersonal skills </li><li>Effective relationship building skills </li><li>Ability to work independently and collaboratively in a fast-paced environment </li><li>Comfortable with ambiguity and unexpected challenges in an environment in its' early stages of continuous improvement </li><li>Affinity for a high-performance, project-oriented work environment; ability to pivot to critical path tasks as necessary </li><li>Experience with RPA tools like UiPath, Automation Anywhere, or Blue Prism is highly desirable </li><li>Proficiency in process documentation tools such as Visio, Lucidchart, or similar </li><li>Proficiency in Microsoft Office suite (PowerPoint, Excel, Word) </li><li>Experience with Intelligent Document processing, OCR/IDP, NLP, Agentic AI or other Artificial Intelligence automation capabilities is highly desirable </li><li>Team oriented individual and self-starter who excels at learning new processes and business functions </li><li>Enthusiasm to work with a global team </li></ul> <p>#LI-SC1</p> <p>Salary Range:</p> <p>$90,500.00-$118,700.00</p> <p>At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.</p> <p>Why Join Us.</p> <p>We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.</p> <p>We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.</p> <p>MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.</p> <p>If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.</p> <p>At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.</p>