<p>Site: The General Hospital Corporation</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>Summary</p> <p>Responsible for overseeing and optimizing daily operations to support efficiency, quality, and compliance. Ensures alignment with organizational goals, manages cross-functional teams and drives initiatives to improve service delivery, patient experience, and operational performance.</p> <p>Does this position require Patient Care?</p> <p>No</p> <p>Essential Functions</p> <ul> <li>Develops and implements operational strategies to enhance productivity and quality of care. </li><li>Monitors departmental budgets and resource allocation, ensuring financial targets are met. </li><li>Collaborates with clinical and administrative leaders to improve workflows and operational efficiency. </li><li>Oversees staffing needs, including recruitment, scheduling, and performance management. </li><li>Ensures compliance with healthcare regulations and organizational policies. </li><li>Leads quality improvement initiatives to enhance patient experience and satisfaction. </li><li>Analyzes operational data and metrics, preparing reports to support decision-making. </li><li>Facilitates interdepartmental communication to ensure seamless operations and address any issues promptly. </li><li>Identifies opportunities for process improvements, implementing best practices to optimize outcomes. </li></ul> <p>Qualifications</p> <p>Education Bachelor's Degree Healthcare Administration required or Bachelor's Degree Business Management required or Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in healthcare operations 5-7 years required and Experience in a management or leadership role 3-5 years required Knowledge, Skills and Abilities - Strong leadership and problem-solving abilities. - Effective communication and interpersonal skills for team coordination and stakeholder engagement. - Proven project management skills, with experience in implementing process improvements. - Analytical and data interpretation skills for performance tracking and reporting. - Knowledge of healthcare compliance and operational standards.</p> <p>Additional Job Details (if applicable)</p> <p>Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)</p> <p>Remote Type</p> <p>Hybrid</p> <p>Work Location</p> <p>55 Fruit Street</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Day (United States of America)</p> <p>EEO Statement:</p> <p>The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>