<p>The Senior HR Operations Specialist plays a critical role in ensuring smooth and compliant HR operations across multiple functional areas, including benefits administration, leave programs, HRIS data integrity, compliance reporting, and employee support. This role requires deep HR operational knowledge, strong problem-solving skills, excellent communication, and a high degree of ownership. The Senior Specialist provides expert-level support to employees, managers, and vendors, drives continuous improvement in processes, and serves as a trusted advisor and resource across the organization.</p> <p>Employee & Stakeholder Support</p> <ul> <li>Serve as a lead liaison for employee and manager HR-related inquiries, resolving complex issues or escalating as appropriate. </li><li>Build credibility and trust through consistent follow-through, transparency, and professionalism. </li><li>Support a positive workplace culture by modeling integrity and inclusive practices. </li></ul> <p>Communication & Team Collaboration</p> <ul> <li>Maintain and update HR resources, templates, and communication materials to reflect program and policy changes. </li><li>Present information clearly in written and verbal formats and contribute meaningfully to group meetings. </li><li>Foster effective cross-functional communication with internal teams and external vendors. </li></ul> <p>Process & Operations</p> <ul> <li>Own end-to-end administration of benefits and leave of absence programs across the U.S., Canada, and Mexico. </li><li>Conduct regular audits of employee data and records in HRIS and vendor platforms. </li><li>Participate in and support complex projects, including system upgrades, vendor implementations, and policy rollouts. </li><li>Administer company-sponsored programs </li><li>Ensure seamless onboarding and offboarding experience in collaboration with other HR Team Members. </li></ul> <p>Compliance & Documentation</p> <ul> <li>Assist with HR compliance reports, including EEO-1, OSHA, Vets and AAP reporting. </li><li>Track and coordinate immigration paperwork and related documentation, ensuring timely filing and compliance with applicable regulations. </li></ul> <p>Reporting & Analytics</p> <ul> <li>Serve as the reporting lead for the HR Operations team, delivering accurate and timely reports on benefits, payroll, leave, and compliance. </li><li>Reconcile data across systems and vendors, proactively resolving discrepancies. </li><li>Support leadership with ad hoc reporting and data insights to inform decision-making. </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's degree in Human Resources, Business Administration, or a related field. </li><li>4+ years of experience in HR operations or shared services roles. </li><li>In-depth knowledge of benefits, leave programs and HR compliance </li><li>Strong attention to detail, organization, and problem-solving ability. </li><li>High level of proficiency with HRIS platforms and Microsoft Office Suite. </li></ul> <p>Preferred Skills:</p> <ul> <li>Experience with HRIS platforms, Workday and ADP. </li><li>Bilingual skills (Spanish or French) are a plus. </li><li>Experience supporting multi-country operations (e.g., Canada and Mexico). </li><li>Professional HR certification (e.g., PHR, SHRM-CP, SHRM-SCP) preferred. </li></ul> <p>We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at HR@intxlog.com or call 1-888-374-5138 ext. 4.</p> <p>US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.</p>