<p>Job ID Number</p> <p>R5252</p> <p>Employment Type</p> <p>Full time</p> <p>Worksite Flexibility</p> <p>Onsite</p> <p>Job Summary</p> <p>We are looking for a motivated Sunwatch Technician ready to take us to the next level! If you have experience with Microsoft Windows and remote troubleshooting, and are looking for your next career move, apply now.</p> <p>Job Description</p> <p>We are looking for a Sunwatch Technician to monitor tolls system hardware and software for our client. This position will be full-time contract and onsite with a schedule of Wed - Sat 6am - 4:30pm.</p> <p>What You'll Do</p> <ul> <li> <p>Monitor tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies</p> </li><li> <p>Field incoming calls and help callers troubleshoot toll system issues, diagnose problems, and provide resolutions</p> </li><li> <p>Relay details about issues to field technicians and schedule them to work on toll system equipment</p> </li><li> <p>Maintain field technician schedules, assist technicians on the phone, and keep records of repairs made for each client</p> </li><li> <p>Document all incoming calls and record the technical issues addressed</p> </li><li> <p>Maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call</p> </li></ul> <p>What You'll Need</p> <p>Required:</p> <ul> <li> <p>Associate degree in electronics, computer science, network engineering, or information technology or 1+ years of experience with an IT company</p> </li><li> <p>Knowledge of local area networks, wide area networks, and remote troubleshooting</p> </li><li> <p>Knowledge of computer operating systems, minimum Microsoft Windows</p> </li><li> <p>Ability to diagnose and resolve issues using technical abilities, computer knowledge, and analytical skills</p> </li><li> <p>Basic knowledge and understanding of networking technologies and ability to troubleshoot issues with switches and other equipment.</p> </li><li> <p>Ability to resolve customer issues via email or telephone in a timely manner.</p> </li><li> <p>Ability to analyze information about system issues to arrive at solutions either by online reports or telephone conversations</p> </li><li> <p>Ability to follow through until issue is resolved after diagnosing system problems</p> </li><li> <p>Strong verbal and written communication skills for conversing with technicians, callers, vendors, and managers; listening skills are needed to understand caller concerns and issues</p> </li></ul> <p>Preferred:</p> <ul> <li> <p>Knowledge of Linux/Unix</p> </li><li> <p>CompTIA+ certification</p> </li></ul> <p>Physical Demands</p> <ul> <li> <p>Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards</p> </li><li> <p>Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.</p> </li><li> <p>Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor</p> </li></ul> <p>Reasonable Accommodation Statement</p> <p>If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.</p> <p>Equal Employment Opportunity Policy Statement</p> <p>CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.</p>