<p>Team Overview TikTok Shop's Supply Chain & Logistics is looking for a Fulfillment Center Operations Associate to support daily operations across our U.S. Midwest/Southeast/South Region fulfillment centers. This role focuses on managing inbound/outbound exceptions, coordinating with third-party logistics partners and internal cross-functions, and fostering efficient communication channels to enhance both merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution and results-driven, and experienced in warehouse operations.</p> <p>Key Responsibilities</p> <ul> <li>Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers </li><li>Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets. </li><li>Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling. </li><li>Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities. </li><li>Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process </li><li>Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA. </li><li>Monitor and analyze site performance metrics to ensure service levels are met or exceeded. </li><li>Daily on-site supervision, monitoring the issues identified in the site.Minimum Qualifications </li><li>Bachelor's degree or above. </li><li>Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business </li><li>Strong problem-solving skills with attention to detail. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience in retail e-commerce logistics in warehouse setting </li><li>Proven success in a fast-paced operational environment. </li><li>Track record of effective collaboration with cross-functional teams. </li><li>E-commerce logistics experience is preferred </li></ul>