<p>The Front Desk Supervisor is responsible for managing front desk activities and supervising personnel. Ensures outstanding guest experiences and optimizes hotel revenue.</p> <p>Duties:</p> <ul> <li>Understand guest and employee needs and handle all situations calmly and professionally. </li><li>Partner with other departments to meet guest expectations and special requests (reservations, bell desk, housekeeping, information desk, concierge). </li><li>Supervise, evaluate, coach, counsel and provide situational retraining of Front Desk staff. </li><li>Evaluate same day selling strategies. </li><li>Maintain and manage daily inventory. </li><li>Execute all shift reports. </li><li>Maximize revenue by promoting suite upgrades and maintaining rate integrity. </li><li>Maintain a ticket bank and keep proper inventory of all tickets and logs. </li><li>Assist with the check-in line as needed. </li></ul> <p>Qualifications:</p> <ul> <li>High school diploma or G.E.D. </li><li>Minimum of one-year Front Desk experience, preferably in a resort setting. </li><li>Two or more years of customer service required. </li><li>Able to effectively communicate with entire staff. </li><li>Ability to multi-task and work well in a fast-paced, team-oriented environment. </li></ul>