<p>Company Description</p> <p>We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!</p> <p>Job Description</p> <p>Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.</p> <ul> <li>Answer incoming customer calls, emails, and chat messages promptly and professionally </li><li>Resolve customer inquiries, complaints, and issues with patience and a positive attitude </li><li>Process orders, refunds, and exchanges accurately and efficiently </li><li>Maintain up-to-date knowledge of products, services, and company policies </li><li>Collaborate with other departments to ensure customer satisfaction </li><li>Document customer interactions and update account information in our customer service software </li><li>Identify and escalate complex issues to appropriate team members or supervisors </li><li>Provide personalized solutions to meet individual customer needs </li><li>Contribute to a supportive team environment and assist colleagues when needed </li></ul> <p>Qualifications</p> <ul> <li>Excellent verbal and written communication skills </li><li>Strong problem-solving abilities and attention to detail </li><li>Active listening skills and the ability to empathize with customers </li><li>Patience and the ability to remain calm in challenging situations </li><li>Efficient time management and multitasking capabilities </li><li>Proficiency in basic computer skills and customer service software </li><li>High school diploma or equivalent </li><li>Previous customer service experience preferred </li><li>Customer service certifications are a plus </li><li>Ability to work in a fast-paced, dynamic environment </li><li>Team player with a positive attitude and willingness to learn </li></ul> <p>Additional Information</p> <p>BENEFITS</p> <ul> <li>Flexible Hours </li><li>Competitive wages </li><li>Employee discount on all food items </li><li>Advancement opportunities </li><li>Paid Training </li></ul> <p>FULL TIME DRIVERS BENEFITS (in addition to above benefits):</p> <ul> <li>Offered Health, Dental & Vision Insurance after 60 days of employment </li><li>Voluntary accident coverage/Critical illness coverage </li><li>Flexible Spending Accounts </li><li>Ability to contribute to a 401(k) </li></ul>