<p>PURPOSE OF POSITION</p> <p>The primary purpose of the Clerical Intake staff person is to coordinate and organize referrals and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.</p> <p>RESPONSIBILITIES & EXPECTATIONS</p> <ul> <li>Enter patients in the EMR according to established protocols </li><li>Ensure patient information is accurate including billing information </li><li>Contact insurance to verify and determine coverage </li><li>Obtain pre-authorizations </li><li>Maintain and manage patient records, assuring that physician orders are signed and added to patient's chart/EMR </li><li>Answer incoming calls and deal with inquiries </li><li>Transfer calls as required </li><li>Schedule patient appointments </li><li>Report statistics as required </li><li>Obtain external medical reports as required by medical professionals </li><li>Respond and comply to requests for information </li><li>Manage patient discharges </li><li>Maintain patient caseload lists for IDT meetings </li><li>Complete other clerical duties as assigned </li><li>Maintain stock of forms and office supplies </li><li>Safeguard patient privacy and confidentiality </li><li>Other duties as assigned </li></ul> <p>EDUCATION & EXPERIENCE</p> <ul> <li>High school diploma </li><li>Knowledge of medical terminology, procedures and diagnosis </li><li>Knowledge of computer and relevant software applications </li><li>Knowledge of general administrative and clerical procedures </li><li>Working knowledge of healthcare insurance preferred </li></ul> <p>KEY COMPETENCIES & SKILLS:</p> <ul> <li>Communication skills - able to listen effectively and express oneself in a clear and articulate manner </li><li>Information collection and management - able to collect, organize and monitor data efficiently </li><li>Planning and organizing - able to multi-task, prioritize and schedule tasks and activities </li><li>Attention to detail - able to produce accurate and high-quality work through concern for all areas involved </li><li>Customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction </li><li>Adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people </li><li>Confidentiality - able to maintain confidentiality and adhere to ethical standards </li></ul> <p>WORKING CONDITIONS:</p> <ul> <li>Hours of operation with shifts as assigned including occasional overtime, on-call or off-shifts (evenings and/or weekends) scheduled as necessary. </li><li>Subject to frequent interruptions and changes in priority of duties throughout the day. </li><li>Subject to emergency and other crisis situations. </li><li>May be required to travel in inclement weather. </li><li>Hazardous Exposure Category 2 </li><li>Sitting/standing/moving about during working hours (see attached Physical Requirements Addendum for details) </li></ul> <p>PHYSICAL REQUIREMENTS ADDENDUM</p> <p>PURPOSE: To identify specific functions job requirements and work environment factors that could affect job performance.</p> <p>Check all factors that are present as essential job requirements and check whether the factor is performed.</p> <p>O = Occasionally = 0- 33% of the work shift or 0- 32 repetitions.</p> <p>F = Frequently = 34-66% of the work shift or 32-200+ repetitions.</p> <p>C = Constantly = 67-100% of the work shift or 200+ repetitions.</p> <p>N = Not essential job requirement.</p> <p>C Standing</p> <p>C Walking</p> <p>O Lifting (70 pounds)</p> <p>O Carrying (70 pounds)</p> <p>O Pushing (70 pounds)</p> <p>N Climbing with (70 pounds)</p> <p>O Stooping/Bending</p> <p>O Twisting/Turning</p> <p>O Kneeling/Squatting</p> <p>O Crawling</p> <p>O Reaching Up/Reaching Forward</p> <p>Additional information concerning physical requirements for the position:</p> <p>Performing patient care responsibilities as required</p> <p>HAZARDOUS EXPOSURE CATEGORY</p> <p>Category II</p>