<p>Summary of This Role</p> <p>Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquiries and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.</p> <p>What Part Will You Play?</p> <ul> <li>Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures. </li><li>Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through ongoing training and referring to online manuals as required. </li></ul> <p>What Are We Looking For in This Role?</p> <p>Minimum Qualifications</p> <ul> <li>High School Diploma or Equivalent </li><li>A minimum of one year of customer service experience solving issues with customers. </li><li>This is a Part- time position working in our Lindon, UT office 2675 West 600 North, Lindon UT, 84042 </li><li>Work Schedule 9am- 1pm MST Monday- Friday </li></ul> <p>Preferred Qualifications</p> <ul> <li>Typically Minimum 2 Years Relevant Exp </li><li>Previous customer service experience </li></ul> <p>What Are Our Desired Skills and Capabilities?</p> <ul> <li>Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. </li><li>Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making. </li><li>Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision. </li><li>Computer Skills - Basic computer skills </li><li>Industry Knowledge - Ability to develop basic payments industry knowledge </li><li>Research - Basic ability to research issues and resolve customer inquiries </li></ul> <p>Global Payments Inc. is an equal opportunity employer.</p> <p>Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.</p> <p>Pay for this role is $17.50 per hour. After 12 months will go to $18.50 per hour. When reach a total of 18 months on the job the pay will be $20.00 per hour.</p> <p>The position listed in this requisition is ineligible for the referral bonus award program</p> <p>This is a US Based role only.</p> <p>This role is not does not support Visa Sponsorship.</p>