<p>At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.</p> <p>The Service Desk Technician I solves all technology trouble issues, end user computer problems, and handles service requests within scope of knowledge/skills. This position is eligible for a hybrid work schedule.</p> <p>Pay: $21.00-22.00/hour</p> <p>Benefits:</p> <ul> <li>Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision </li><li>15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. </li><li>403b + match </li><li>Early close Fridays (3 paid hours each Friday) </li><li>Early close prior to a holiday (3 paid hours) </li><li>Paid Time off between Christmas and New Year's Holiday </li><li>Paid Volunteer Time </li><li>Paid Parental Leave and Care Giver Leave </li><li>Paid Life Insurance </li><li>Free Employee Assistance Plan </li><li>Free Basic Dental </li><li>Pet Insurance options </li></ul> <p>Duties:</p> <ul> <li>Identify and troubleshoot user problems and concerns associated with all IT applications, hardware, and software. </li><li>Serve as a liaison between staff and upper-level IT Department personnel. </li><li>Escalate to Tier 2 support if necessary, with supporting information and documented steps as to what was completed. </li><li>Enter all call, email, and walk in issues into the online ticketing system. </li></ul> <p>Minimum Qualifications:</p> <ul> <li>High school diploma or equivalent. </li><li>One (1) year of experience in supporting windows clients in a networked environment, networked printers, troubleshooting and fixing PC hardware, troubleshooting and supporting MS Office applications. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Certification as a Microsoft Certified Professional (MCP). </li></ul> <p>Knowledge and Skills:</p> <ul> <li>Willing to work closely as part of a team of technicians. </li><li>Great organizational skills. </li><li>Flexibility and success working in a rapidly changing environment. </li></ul> <p>This is a brief summary of the position.</p>