<p>Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.</p> <p>Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients as well as verify information and collect copays. You are the first person the patient will interact with once they are through security, and you will set the tone for how the visit goes.</p> <p>A caregiver in this role works nights from 11:00 p.m. - 7:30 a.m. with weekend and holiday requirements.</p> <p>A caregiver who excels in this role will:</p> <ul> <li> <p>Perform registration and obtain information about demographics, insurance, medical and financial.</p> </li><li> <p>Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.</p> </li><li> <p>Function as a Super User and act as a resource for training of new caregivers.</p> </li><li> <p>Provide registration and cash collection access in Epic.</p> </li></ul> <p>Minimum qualifications for the ideal future caregiver include:</p> <ul> <li> <p>High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact</p> </li><li> <p>OR an Associate's Degree and one year of experience</p> </li><li> <p>OR a Bachelor's Degree</p> </li><li> <p>Knowledge of medical terminology OR completion of course within year of hire</p> </li><li> <p>Basic PC software application knowledge and ability to use multiple data systems</p> </li></ul> <p>Physical Requirements:</p> <ul> <li> <p>Ability to communicate and exchange accurate information.</p> </li><li> <p>Ability to perform work in a stationary position for extended periods.</p> </li><li> <p>Ability to work with physical records or operate a computer or other office equipment.</p> </li><li> <p>In some locations, ability to travel throughout the hospital system.</p> </li><li> <p>In some locations ability to move up to 25 lbs.</p> </li></ul> <p>Personal Protective Equipment:</p> <ul> <li>Follows standard precautions using personal protective equipment as required. </li></ul> <p>Pay Range</p> <p>Minimum hourly: $15.75</p> <p>Maximum hourly: $21.65</p> <p>The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).</p>