<p>The System Administrator will serve as the subject matter expert for all technology systems and as a help desk escalations channel. The candidate in this role will make significant contributions to our hybrid-cloud architecture and our technical strategy surrounding Baldwin's 'cloud-first' approach to solutions. There will also be a significant role to play in the day-to-day operations of our multi-office (100+ offices) environment.</p> <p>Principal Responsibilities</p> <ul> <li>Perform advanced support functions for workstations, enterprise software and office infrastructure platforms </li><li>Lead in planning, implementing, and supporting systems </li><li>Auditing of system accounts to ensure licensing and inventory accuracy </li><li>Perform advanced remote troubleshooting through diagnostic techniques </li><li>Troubleshoot and problem solve core service and support challenges while applying best practices for documentation and change management </li><li>Support basic IT infrastructure, cloud, and networking </li><li>Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets </li><li>Implementing updates and patches to keep systems secure. </li><li>Monitoring system performance and troubleshooting issues. </li><li>Managing user accounts, permissions, and security protocols. </li><li>Other duties and tasks as assigned </li></ul> <p>Education, Experience, Skills and Abilities Requirements</p> <ul> <li>5+ years technical support experience in an enterprise environment </li><li>2+ years of Active Directory and Office365; must have a solid understanding of this basic relationship </li><li>2+ years of creating and managing group policies </li><li>1+ years of basic Windows Server management </li><li>Experience with Microsoft Intune/Endpoint manager is a plus </li><li>Basic understanding of network concepts is required (DHCP, DNS, VLANS, etc) </li><li>Experience with ADFS, SSO, and certificates is a plus. </li><li>Strong organizational and customer service skills </li><li>Ability to make decisions with the best interest of the firm and end-users in mind </li><li>Demonstrate the firm's core values, exuding behavior that is aligned with the firm's culture </li></ul> <p>Important Notice:</p> <ul> <li>This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the Firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues. </li></ul> <p>Click here for some insight into our culture!</p> <p>The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.</p>