<p>SUMMARY: Primary responsibilities include all Front-of-House operations during events held at the Purser Center. Duties will include, but are not limited to: patron services, concessions, guiding volunteer ushers, maintaining the cleanliness, safety, and professional appearance of the House, and communicating with the Purser Center Technical Director to effectively and efficiently host a show. The Front of House Manager is responsible for ensuring that guests have a safe, relaxed, and pleasant experience at the Purser Center.</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned.</p> <ul> <li>Maintain a professional attitude and image to assure the highest level of customer service to clients and guests of the Purser Center. </li><li>Able to be diplomatic and take into consideration diverse populations who visit the Purser Center. </li><li>Manage several responsibilities at once. </li><li>Willing and able to work non-traditional hours including nights, weekend and 12 hour shifts. </li><li>Ensure the safety and well-being of patrons and respond effectively during emergencies. </li><li>Oversee ushers (volunteer or paid), Logan custodial, contracted security, caterers, and other vendors to ensure that Logan University rules and standards are being upheld. </li><li>Diplomatically enforce Logan University rules with clients and guests, ensuring a pleasant experience for all guests. </li><li>Coordinate with the Logan Security Guard to resolve any campus issues created by Purser Center guests. </li><li>Coordinate performance pre-show, show, and post-show activities with Purser Center Technical Director. </li><li>For each event worked, compile information necessary to complete the report for the Executive Director of Brand Experience. </li><li>Ability to perform routine office tasks such as filing, organizing, mailing, and computer work with accuracy, efficiency, and attention to detail. </li></ul>