<p>Job Description:</p> <p>Campus Title: Assistant Director of Success Coaching Program /Temporary Position</p> <p>State Job Title: Assistant Director</p> <p>Department: Academic Affairs / Course Achievement and Retention</p> <p>Job Code: HA6600</p> <p>FLSA Status: Exempt</p> <p>Funding: Grant 1596-2439</p> <p>Bargaining Unit: APA</p> <p>Job Type: Full-time, 1 year -temporary (with a strong possibility of a 1 year extension)</p> <p>Timeframe: 52 Weeks</p> <p>Shift: Monday-Friday 9:00am-5:00pm</p> <p>Regular Days Off: Saturday and Sunday</p> <p>Supervision Received: Direct supervision received from the Director, Course Achievement, Retention and Engagement.</p> <p>Supervision Exercised: Will oversee six part-time coaches; may supervise trust fund/work study students, graduate assistants, other hourly staff, and office interns.</p> <p>Salary: $68,000.00-$70,000.00 (Salary to commensurate with education and experience)</p> <p>General Statement of Duties:</p> <p>Established in January 2022, the Course Achievement and Retention Center became the haven for students seeking academic support. The CARE Center mission is to connect every Westfield State student to opportunities fostering their academic growth and empowerment and form a circle of care around each student, supporting them in achieving their goals at Westfield State and beyond.</p> <p>The State University SUCCESS initiative has provided the opportunity to expand the services provided by the Course Achievement and Retention Center to include success coaching. Westfield State's team of professional success coaches will help students define their goals, identify their values, and create a vision for their future. This work involves developing personalized plans and strategies to achieve those goals, taking into account the student's strengths and weaknesses. As change managers, success coaches help students identify and overcome limiting beliefs, habits, and behaviors that may be hindering their progress. Each success coach provides encouragement, accountability, and guidance throughout the coaching journey. The Senior Success Coordinator will lead a team of success coaches and provide holistic support to a caseload of students.</p> <p>Duties and Responsibilities:</p> <p>Duties include but not limited to:</p> <p>Essential:</p> <p>Responsibilities include but not limited to:</p> <ul> <li>Provide strategic leadership and management over a team of professional success coaches, including but not limited to scheduling and assigning caseloads, reviewing workflow protocols, and promoting accountability among team members. </li><li>Provide holistic support to a caseload of undergraduate students in defining their educational goals, identifying their core values, and creating a vision for their future; provide guidance on university policies, academic programs, and institutional resources. </li><li>Develop personalized academic plans for a diverse student population; monitor academic progress and provide encouragement, accountability, and guidance through key academic processes to support student success and retention; maintain up-to-date documentation of outreach and intervention provided to assigned caseload. </li><li>Connect students with relevant resources, tools, and support networks that can help them succeed; implement strategic initiatives for success to support students identified as in-need by an early alert system. </li><li>Design, coordinate, and deliver an outreach and communication plan for all undergraduate students with a focus on persistence, retention, and success. </li><li>Stay current with university policies and procedures related to admissions, enrollment, and degree completion. </li><li>Advocate for students by identifying barriers to success and making appropriate referrals to campus resources, ensuring continued support through resolution. </li><li>Build and maintain trusting, supportive, and collaborative relationships with students, faculty, staff, and key campus stakeholders. </li><li>Assist in recruiting, hiring, training, and supervising student employees and graduate assistants. </li><li>Represent the Course Achievement and Retention Center on university-wide committees and at institutional meetings. </li><li>Attend and present at professional development events, including conferences and workshops at the local, regional, and national levels. </li><li>Maintain proficiency in university technology systems including Banner, Degree Works, Starfish (Westfield 360), Argos/Managed Reporting, and Zoom. </li><li>Perform other related duties as assigned. </li></ul> <p>Requirements:</p> <p>Required Qualifications</p> <ul> <li>Master's degree in Higher Education, Counseling, Social Work, Student Affairs, or a related field from an accredited institution (or currently enrolled in a master's program). </li><li>Understanding of academic and financial aid procedures within higher education. </li><li>Ability to work independently and collaboratively, demonstrating strong organizational skills, initiative, and attention to detail. </li><li>Ability to manage several complex tasks under tight deadlines. </li><li>Commitment to excellent customer service and student-centered practices with the ability to show empathy and compassion. </li><li>Knowledge of FERPA and ability to handle sensitive student information confidentially. </li><li>Experience creating and delivering presentations, workshops, and training sessions. </li><li>Proficiency in data management and reporting systems; ability to interpret and report on student outcomes. </li><li>Flexibility to work occasional evenings and weekend. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Master's degree from an accredited college or university and a minimum of two (2) years of professional experience in higher education (e.g., advising, admissions, financial aid, career services, programs serving first-generation college students, or other offices within higher education). </li><li>Experience in student-facing roles such as academic advising, counseling, mentoring, tutoring, or similar support services. </li><li>Bilingual proficiency in English and Spanish. </li><li>Familiarity with university systems such as Banner, Degree Works, Starfish, or other platforms. </li><li>Prior supervisory or leadership experience. </li></ul> <p>Additional Information:</p> <p>Salary:</p> <p>Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage.</p> <p>Employee Benefits:</p> <p>Benefits are an important component of an employee's total compensation package.</p> <ul> <li>Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately. </li><li>Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution. </li><li>Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities. </li><li>Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits. </li><li>Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage. </li></ul> <p>Disability Accommodations</p> <p>Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.</p> <p>Background Check</p> <p>Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.</p> <p>Application Instructions:</p> <p>An on-line application is required. The successful candidate must submit an official transcript at the time of hire. Interested candidates should electronically attach the following documents:</p> <ul> <li>Resume </li><li>Cover Letter </li><li>Contact information for three references * </li><li>Copy of unofficial transcript of highest degree </li><li>Provide the contact information for reference providers in the reference section of the online application. </li></ul> <p>Deadline: The job posting will be open a minimum of ten days and, if needed, will remain open until finalists have been selected.</p> <p>NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us.</p>