<p>Overview</p> <p>Bilingual Preferred</p> <p>Starting Pay: $18.50 Start Date: April 28th 2025</p> <p>Training Schedule: Monday through Friday 8:00 AM - 5:00 PM</p> <p>Schedule: (after training)</p> <p>Monday through Friday: 10:00 AM - 8:00 PM</p> <p>Saturday: 8:00 AM - 1:00 PM</p> <p>Tuesday, Wednesday OR Thursday: OFF</p> <p>Sunday: OFF</p> <p>4 available positions!</p> <ul> <li>Employees are given the option to work from home after 4-6 months of proficient performance* </li></ul> <p>The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.</p> <p>Responsibilities</p> <ul> <li>Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals </li><li>Ensure proper endorsements and identification are obtained to follow credit union policies and procedures </li><li>Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously </li><li>Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions </li><li>Perform end-of-day balancing </li><li>Adhere to security, audit, and compliance requirements </li><li>Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members </li><li>Attend educational events to increase professional knowledge </li><li>Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program </li><li>Complete FACT Act Red Flag training </li></ul> <p>Qualifications</p> <ul> <li>High school diploma or equivalent </li><li>6+ months of experience in customer service or a similar position </li><li>Bilingual in Spanish preferred </li><li>Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines </li><li>Accurate, detail-oriented, and organized with task management </li><li>Ability to use multiple systems simultaneously </li><li>Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators </li><li>Ability to work independently and in a team-oriented environment </li><li>Must maintain a high level of confidentiality </li></ul> <p>Benefits</p> <ul> <li>Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts </li><li>Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage </li><li>Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO </li><li>Community Involvement: Paid Volunteer Hours </li><li>Growth: Degree Assistance up to $5,000 per year </li></ul> <p>For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits</p> <p>Company Overview</p> <p>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934.</p> <p>For more information, please visit our careers site at https://careers.suncoastcreditunion.com/</p> <p>Skills</p> <ul> <li>AI & Machine Learning </li><li>Customer Service </li><li>Data Science </li></ul> <p>Benefits</p> <ul> <li>Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts </li><li>Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage </li><li>Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO </li><li>Community Involvement: Paid Volunteer Hours </li><li>Growth: Degree Assistance up to $5,000 per year </li><li>Flexibility: Remote, Hybrid and Onsite Schedules </li><li>Security: Pet Insurance, Free Identity Theft Protection, Legal Assistance </li></ul> <p>For more information, including additional benefits, please visit our benefits website: https://careers.suncoastcreditunion.com/benefits</p> <p>Company Overview</p> <p>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees.</p> <p>For more information, please visit our careers site: https://careers.suncoastcreditunion.com/</p> <p>Responsibilities</p> <ul> <li>Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals </li><li>Ensure proper endorsements and identification are obtained to follow credit union policies and procedures </li><li>Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously </li><li>Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions </li><li>Perform end-of-day balancing </li><li>Adhere to security, audit, and compliance requirements </li><li>Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members </li><li>Attend educational events to increase professional knowledge </li><li>Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program </li><li>Complete FACT Act Red Flag training </li></ul> <p>Qualifications</p> <ul> <li>High school diploma or equivalent </li><li>6+ months of experience in customer service or a similar position </li><li>Bilingual in Spanish preferred </li><li>Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines </li><li>Accurate, detail-oriented, and organized with task management </li><li>Ability to use multiple systems simultaneously </li><li>Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators </li><li>Ability to work independently and in a team-oriented environment </li><li>Must maintain a high level of confidentiality </li></ul> <p>Benefits</p> <ul> <li>Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts </li><li>Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage </li><li>Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO </li><li>Community Involvement: Paid Volunteer Hours </li><li>Growth: Degree Assistance up to $5,000 per year </li></ul> <p>For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits</p> <p>Company Overview</p> <p>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934.</p> <p>For more information, please visit our careers site at https://careers.suncoastcreditunion.com/</p>