<p>Join Our Team</p> <p>For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.</p> <p>Summary</p> <p>Monitors Digital Account Opening platform for incoming member applications. Detects processing issues with the applications which include contacting the members directly as well as initiating correspondence via varying channels to obtain missing data to ensure a timely resolution and completion of all outstanding applications.</p> <p>Qualifications & Education</p> <ul> <li>High school education or GED required, associate's degree preferred </li><li>Minimum one year banking experience required </li><li>College level business related courses or the equivalent preferred </li></ul> <p>Essential Skills</p> <ul> <li>Strong oral/written communication skills. </li><li>Problem-solving skills. </li><li>Proficient in Microsoft Excel and Word. </li><li>System knowledge and experience in DNA preferred. </li></ul> <p>Job Duties</p> <ul> <li>Review incoming applications from the Digital Account Opening platform to ensure they are complete, ensure all necessary documentation has been received and uploaded. Ensure that necessary follow-up on outstanding applications is completed in a timely manner. </li><li>Approve or decline applications based on standard operating procedures, direction and service level expectations. </li><li>Monitor all aspects of the Digital Account Opening platform and perform any needed or required necessary queue maintenance throughout the day. Monitor errors in hold pattern in the queue and change queue assignment as needed. </li><li>Examine OFAC failures in accordance with Teachers FCU policy and initiate actions based on stated procedures. When necessary, solicit review and advice from internal partners including the Compliance department. </li><li>Respond quickly, completely, accurately and courteously to telephone calls and emails received from members and Teachers FCU employees. Provide interdepartmental support/collaboration as needed. </li><li>Establish accounts (e.g., checking, savings, holiday and vacation clubs, etc.) in the operating system when necessary. </li><li>Enhance and deepen member relationships by providing expert financial solutions that allow members to achieve their financial goals. </li><li>Perform other duties as needed upon request by immediate supervisor. </li></ul> <p>Benefits of Joining the Teachers Team:</p> <p>We provide a competitive compensation and benefits package that includes, but is not limited to:</p> <ul> <li> <p>This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives</p> </li><li> <p>Paid time off for vacation, personal days, and holidays</p> </li><li> <p>401(k) company contribution</p> </li><li> <p>Teachers pays 100% of Dental & Vision premium</p> </li><li> <p>Tuition reimbursement is offered to full-time employees</p> </li><li> <p>Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers</p> </li></ul> <p>The good faith range for this position is $23.00 to $27.00 hourly. This range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.</p> <p>All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.</p> <p>To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers</p> <p>Click here to view: California Privacy Notice</p> <p>#LI-CG1</p>