<p>Position Information</p> <p>Position Title IT Client Support Specialist Position Number 021257 Salary Range $50,000 Position Type Unclassified Staff</p> <p>Department Information</p> <p>Ending Effective Date of Temporary Employment Department Academic Computing</p> <p>Job Duties</p> <p>Responsibility / Duty</p> <p>Proactively and strategically monitor, assess, plan and maintain a comprehensive, operational campus-wide client computing infrastructure.</p> <p>Percentage Of Time 25 Responsibility / Duty</p> <p>Maintain a state of operational readiness concerning business continuity capabilities in regards to client computing systems.</p> <p>Percentage Of Time 25 Responsibility / Duty</p> <p>Ensure that Nicholls State University's client computing infrastructure conforms to best practices and advances in the field.</p> <p>Percentage Of Time 25 Responsibility / Duty</p> <p>Work collaboratively with IT Directors, the CIO, and outside consultants as appropriate in regards to the support of the campus client computing infrastructure.</p> <p>Percentage Of Time 15 Responsibility / Duty</p> <p>Other duties as needed or required.</p> <p>Percentage Of Time 10</p> <p>Posting Detail Information</p> <p>Minimum Experience Required</p> <ul> <li>Proven experience as computer technician or similar role- Excellent customer support skills and a service-oriented attitude </li><li>Excellent broad knowledge and experience with information technology generally, and more specifically with client computing devices </li><li>Ability to handle multiple priorities in a highly dynamic and fast paced environment </li><li>Strong analytical, systems thinking, and problem-solving skills </li><li>Excellent interpersonal, written, and oral communication skills and the ability to communicate effectively with both highly technical and non-technical audiences </li><li>Working technical knowledge of desktop and mobile computing operating systems </li><li>Experience supporting desktop and mobile computing devices of all types </li><li>Ability to thoroughly document IT systems, processes and controls </li><li>Possess professional attitude and strong work ethic </li><li>Able to work independently or as part of a team </li></ul> <p>Minimum Education Required</p> <p>Bachelor's Degree in an IT-related field.</p> <p>Minimum Licenses Required Other Minimum Requirements Test(s) Required Preferred Education Preferred Experience</p> <ul> <li>Experience supporting Dell OptiPlex desktops, Dell Latitude notebooks, Microsoft Surface tablets, and various mobile client computing devices. </li><li>Strong understanding of the higher education environment, including IT systems and business processes in academic and administrative functions. </li></ul> <p>Preferred Licenses Other Preferred Requirements Physical Demands</p> <ul> <li>Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or to any number of elements </li><li>Light work with some physical demands such as continuously lifting or moving materials less than 25 pounds, but rarely moving more than 25 to 70 pounds </li><li>Must be available to occasionally provide system maintenance or end-user support outside of normal business hours </li></ul> <p>Employment Year Fiscal Year If Grant Period or Specified Period selected, please specify begin date If Grant Period or Specified Period selected, please specify end date Employment Basis Full-time Proposed Ending Date (for faculty and grant funded positions) Posting Date 02/24/2026 Closing Date 03/06/2026 Special Instructions to Applicants Quick Link for Postings <</p>