<p>Essential Duties and Responsibilities</p> <ul> <li>Act as the first point of contact for all NetSuite-related questions, technical issues, and troubleshooting. </li><li>Manage user roles, permissions, and system access while ensuring data accuracy and compliance. </li><li>Build and maintain saved searches, reports, and dashboards for leadership and customer service teams. </li><li>Support workflows for order processing, invoicing, returns, exchanges, and warranty requests. </li><li>Maintain accurate item records, pricing, and customer data in NetSuite. </li><li>Collaborate with Oracle NetSuite support and internal teams to resolve technical issues. </li><li>Provide team training on NetSuite best practices and new features. </li></ul> <p>Marketing</p> <ul> <li>Develop and execute marketing campaigns to promote Total RESA's products and services. </li><li>Manage and update company website content, including product and category descriptions. </li><li>Maintain social media platforms (LinkedIn, Instagram, Facebook) to showcase projects, success stories, and industry news. </li><li>Create and distribute marketing collateral such as brochures, presentations, and email campaigns. </li><li>Coordinate promotions, trade show participation, and community events. </li><li>Monitor and analyze marketing campaign performance, adjusting strategies to maximize ROI. </li><li>Partner with the sales team to align marketing initiatives with business development goals. </li></ul> <p>Knowledge, Skills and Abilities</p> <ul> <li>Strong understanding of order processing, customer service workflows, and data management. </li><li>Excellent organizational, communication, and problem-solving skills. </li><li>Ability to multitask and balance technical and creative responsibilities. </li></ul> <p>Education & Experience</p> <ul> <li>Bachelor's degree in Business, Marketing, Information Systems, or related field preferred. </li><li>2+ years of experience in NetSuite (Oracle) support, ERP administration, or similar role. </li><li>Marketing experience (digital, social media, content creation, or campaign management). </li><li>Proficiency in Microsoft Excel, Google Workspace, and CRM/ERP systems. </li><li>Restaurant equipment or food service industry experience a plus (not required). </li></ul>