<p>Role - Account Manager / Client Partner - Retail Client Industry</p> <p>Location - Tristate, New York, New Jersey, Connecticut</p> <p>The Digital Diversified Business Unit spans multiple industries and verticals, including retail, CPG, energy and infrastructure, and mobility. With a strategic focus on growth, the unit seeks to expand its footprint within telecommunications and automotive, while strengthening relationships with specific clients and pursuing similar industry opportunities.</p> <p>We are looking for an experienced Business Development Manager to lead initiatives aimed at growing our client base and deepening our engagements with existing Retail Industry clients. This role requires a dynamic individual who can leverage industry expertise, foster relationships, and drive revenue growth in line with the organization's strategic priorities.</p> <p>Responsibilities: The Retail Client Partner role will be a part of the EXL Operations Consulting & Solutions team. They will manage relationships across an assigned set of Retail industry accounts and will be responsible for driving revenue growth and manage customer interactions related to service delivery.</p> <p>The Retail Client Partner will also work with other leaders within EXL to provide the best solutions that align with client's strategic priorities and drive high value growth within client organizations through EXL's data-led approach.</p> <ul> <li>Client relationship management and growth: manage assigned client relationships across retail and CPG. </li><li>Grow revenue within the assigned portfolio to $30M+ by developing new relationships across multiple buying centers and increasing presence across client relationships. </li><li>Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client </li><li>Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc. </li><li>Assistance with new logo acquisition - be able to bring new relationships and leverage existing relationships to help grow new logos </li></ul> <p>Required Qualifications:</p> <ul> <li>Bachelor's degree minimum and preferably post-graduate degree or MBA </li><li>At least 10 years of experience in the BPO and/or Consulting industry with recent experience working with a Retail client portfolio. </li><li>Significant business development, program and delivery management experience to Retail clients. </li><li>Track record as client partner in rapidly growing client relationships </li><li>Track record of interacting and building relationships at CXO level </li><li>Strong executive presence </li><li>Hands-on experience with proposal creation, content development and leading proposal presentations </li><li>Strong leadership, interpersonal, communication, and presentation skills </li><li>Wide variety of BPO, technology and business consulting engagement experience </li><li>Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and other digital transformation solutions. </li><li>Experience collaborating with large, multi-location teams in a matrix structure </li><li>U.S. citizenship or permanent residency required. </li></ul>