<p>ITSM Data Analyst Job ID: 25-10505</p> <p>Job Title: ITSM Data Analyst</p> <p>Location: Madison, WI (100% Remote - CST timings preferred)</p> <p>Duration: 15 months</p> <p>Contract Type: W2 only</p> <p>Pay Rate: $50-$60/Hour</p> <p>Role Mandate:</p> <ul> <li>The ideal candidate will be responsible for analyzing data, identifying trends, developing insights, and providing actionable recommendations to both business and IT teams. </li><li>This role requires strong analytical skills and the ability to communicate findings effectively through written reports and presentations. </li></ul> <p>Key Responsibilities:</p> <ul> <li>Collect, analyze, and interpret data primarily from ServiceNow but occasionally from other sources to identify trends and patterns. </li><li>Develop insights and recommendations based on data analysis to support business and IT decision-making. </li><li>Prepare comprehensive reports and presentations to communicate findings to stakeholders. </li><li>Collaborate with business and IT teams to understand their data needs and provide solutions. </li><li>Ensure data accuracy and integrity in all analyses and reports. </li></ul> <p>Preferred Skills:</p> <ul> <li>Familiarity with ServiceNow application. </li><li>Experience with IT Service Management Processes, such as Incident Management. </li></ul> <p>Qualifications:</p> <ul> <li>Bachelor's degree in Data Science, Statistics, Computer Science, or a related field. </li><li>Proven experience in data analysis and reporting. </li><li>Strong analytical and problem-solving skills. </li><li>Excellent written and verbal communication skills. </li><li>Ability to work independently and collaboratively in a team environment. </li><li>Job details </li><li></li></ul>