<p>Summary</p> <p>Join Our Team at Mercy Medical Center - Now Hiring an Information Technology Manager!</p> <p>Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.</p> <p>As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.</p> <p>The Manager, Information technology position is accountable for the implementation, maintenance and enhancement of computerized information systems throughout the organization, and is responsible for the support of the organization's strategic plans by providing efficient information collection and ensuring the data integrity of these systems. Depending on the team, the manager has responsibility for the following:</p> <ul> <li>Manages a team of Project Managers with responsibility for the successful completion of IT projects throughout the organization. Provides evaluation, prioritization, planning, financial analysis, and assignment of projects. Creates policies and processes to efficiently manage projects and ensures adherence by team members. </li><li>Manages information security policy development and maintenance; design of security policy education, training, and awareness activities; monitoring compliance with hospital IT security policy and applicable law; and coordinating investigation and reporting of security incidents. </li><li>Manages IT Systems Analysts in the data analysis, design, enhancement, build, and testing of IT systems used throughout the organization. Ensures the team is focused on maintaining systems, planning for upgrades, and responding to organizational goals and objectives. Works to identify opportunities for process improvement, automation, and cost savings. </li></ul> <p>Responsibilities</p> <ul> <li>Plans and directs the implementation of major information system projects through the identification, structuring and coordination of organization-wide resources. </li><li>Manages the IT analyst and/or technical staff and performs management functions to ensure compliance with all organization and regulatory requirements (e.g. documentation, policy and procedure, JCAHO, disaster recovery, etc.). </li><li>Manages the systems analysis, process redesign and data analysis resources of the Information Technology department to deliver user friendly, cost effective information systems, quality services and timely support across the organization. Responsible, along with other IT managers, for the service level component of the IT department. </li><li>Ensures the team is working on the right projects at the right time - taking into account team and corporate priorities, resource availability, and budget constraints. </li><li>Administers department systems implementation standards to ensure efficient work-flow, well-defined policy and procedure, confidentiality of information, appropriate security access, comprehensive user education and training, integration of data for management reporting, post-implementation evaluation, cost benefit, budget containment, and optimum system performance. </li><li>Consults with a diverse group of users to assess needs, develop specifications and improve systems; carries requirements further to identify possible vendors, facilitate vendor selection, contract for and implement new information systems. </li><li>Establishes and maintains close working relationships with vendors currently providing information technology to ensure maximum benefit to the organization; assesses emerging technology to determine potential value and opportunities for the organization. </li><li>Works with IT management to manage operating and capital expenses. If needed, completes monthly review of operating expenditures and vendor compliance with budget and/or service agreements. </li></ul> <p>Requirements</p> <ul> <li>Bachelor of Science degree with an IT orientation or significant work experience required performing in a similar role. </li><li>Healthcare experience preferred. </li><li>5 years supporting, configuring or building IT applications, preferably managing IT teams in a healthcare setting. </li><li>Demonstrated progressive experience with technology and information systems; healthcare environment preferred. </li><li>Strong analytic and organizational skills, particularly in planning, communications, process redesign, and problem-solving. </li><li>Familiarity with legacy and state-of-the-art computer technology. </li><li>Ability to work effectively with a diverse group of users who have varying levels of computer expertise. </li><li>Advanced interpersonal skills to relate effectively with IT team members and IT users in other departments. </li><li>Demonstrated progressive experience with information systems. </li><li>Excellent working knowledge of Microsoft Office, Microsoft Project, and Microsoft Access. </li></ul> <p>#LI-LF1</p> <p>Benefits</p> <p>Benefits Eligibility is based on your scheduled FTE status and Job Category</p> <ul> <li>Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees </li><li>403(b) retirement plan with generous company match and "catch up" provision </li><li>Paid Time Off (PTO) & company paid holidays </li><li>Tuition reimbursement </li><li>Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program </li><li>Employer paid Short & Long Term Disability benefits for eligible employees </li><li>Voluntary Benefits </li><li>Discounts on auto & home insurance and Verizon plans </li><li>Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values </li></ul> <p>EEO Statement</p> <p>Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.</p>