<p>Overview</p> <p>About Us:</p> <ul> <li>F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best" </li><li>A proud major player in the residential home services business for over 42 years </li><li>The Company has over 750 employees across Virginia, Maryland, DC and Delaware with regional headquarters in Manassas, VA - our Georgetown, DE branch services southern Delaware </li></ul> <p>Why Choose Us:</p> <ul> <li>Competitive compensation and benefits package </li><li>Join a dedicated support team committed to your success </li><li>Thrive in a dynamic and fast-paced work environment </li><li>Be part of a reputable company with a legacy of excellence </li><li>Opportunities for growth and advancement </li></ul> <p>What We Need:</p> <p>F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service</p> <p>Responsibilities:</p> <ul> <li>Efficiently schedule and dispatch field technicians for service calls and projects </li><li>Prioritize service requests based on urgency and location </li><li>Communicate effectively with customers to confirm appointments and provide updates </li><li>Coordinate with the team to allocate resources for emergency calls </li><li>Monitor field technicians' progress and adjust schedules as needed </li><li>Maintain accurate records of service calls and technician activities </li></ul> <p>Qualifications:</p> <ul> <li>Proven experience in a dispatching or scheduling role </li><li>Strong organizational and multitasking skills </li><li>Excellent communication and customer service abilities </li><li>Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus) </li><li>Ability to work in a fast-paced, deadline-driven environment </li><li>Detail-oriented and able to accurately record and relay information </li></ul> <p>Benefits:</p> <ul> <li>Company-paid Medical, Dental, and Vision Insurance </li><li>401(K) Plan </li><li>Company-paid Long-Term Disability and Life Insurance policies </li><li>Short-term disability and voluntary life insurance options </li><li>Generous PTO and Holiday Plan </li><li>Opportunities for professional development and advancement </li></ul> <p>F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.</p> <p>Posted Min Pay Rate</p> <p>USD $17.00/Hr.</p> <p>Posted Max Pay Rate</p> <p>USD $20.00/Hr.</p>