<p>Bookmark this Posting Print Preview | Apply for this Job</p> <p>Announcement</p> <p>Details</p> <p>Open Date 04/27/2026 Requisition Number PRN44866B Job Title PS Patient Relations Coordinator Working Title PS Patient Relations Coordinator Career Progression Track UGR Track Level FLSA Code Nonexempt Patient Sensitive Job Code? Yes Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary</p> <p>Full-time, 40 hours per week. Monday through Friday from 8am-5pm.</p> <p>VP Area U of U Health - Academics Department 00848 - Pediatric Administration Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $22.71 - $32.26 Close Date 07/27/2026 Priority Review Date (Note - Posting may close at any time) Job Summary</p> <p>Job Summary:</p> <p>This position acts as a liaison between patients, patient families, and the organization by initiating and managing the complaint process through the customer service department. This position works with managers and providers as an additional resource to de-escalate dissatisfied patients and families and negotiate resolutions with authority from the Director and/or Manager. Provides basic and complex preventative assessment of processes, procedures and programs including in-service education, consultation, and liaison activities. This position is not responsible for providing patient care.</p> <p>Implements and supports patient safety initiatives focused on the identification, reporting, investigation, and prevention of events for an organization that provides healthcare patient services. Works collaboratively with Department leadership, Primary Children's Hospital (PCH), and physician faculty members.</p> <p>The ambulatory group in the Department consists of 12 pediatric subspecialty divisions and service lines that practice primarily at Primary Children's Outpatient Specialty Center, Primary Children's Riverton, Primary Children's Layton, Primary Children's Lehi (Miller Campus), 6th South Clinic, and various satellite clinics. The pediatric ambulatory clinics at Primary Children's Outpatient Specialty Center operate in site-of-service 11 and site-of-service 22 space that is used in conjunction with PCH and other University and community pediatric providers. May assist with patient experience/safety across pediatric surgery departments.</p> <p>The University of Utah offers a comprehensive benefits package including:</p> <ul> <li>Excellent health care coverage at affordable rates (see the Summary Comparison for more information) </li><li>14.2% retirement contributions </li><li>Generous paid leave time </li><li>11 paid Holidays per year </li><li>50% tuition reduction for employees, spouses, and dependent children </li><li>Flex spending accounts </li><li>University provided basic employee life insurance coverage equal to a salary of up to $25,000 </li><li>Variety of elective insurance coverage, including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet. </li><li>Free transit on most UTA services </li><li>Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel </li><li>Professional development opportunities </li></ul> <p>Additional benefits information is available at https://benefits.utah.edu/.</p> <p>Responsibilities</p> <p>Essential functions include, but are not limited to:</p> <ul> <li>Evaluates patient relation issues to determine appropriate actions for risk mitigation in coordination with department management Director. </li><li>Investigates complaints, reviews the circumstances with involved parties, and makes recommendations for resolution. May participate in the negotiation of resolution, within authority granted by department management. </li><li>Partners with the Risk Management department in the management of non-litigation, high level complaints and grievances. </li><li>Maintains all files, emails, and/or other documents associated with patient relations investigations. </li><li>Assists the director and division managers in the preparation of special reports or in response to requests for information. </li><li>Tracks concerns and issues and assists in the preparation of ongoing metrics. </li><li>Provides clinical relations education, training, or consultation as appropriate. </li><li>Develops and coordinates appropriate verbal or written response to patient/family concerns, as deemed appropriate by the specific concern or regulatory requirements. </li><li>Documents events within the Event System in compliance with regulatory bodies. </li><li>Collaborates with Patient Accounts on billing adjustments, administrative holds, and patient billing complaints. </li></ul> <p>Knowledge / Skills / Abilities:</p> <ul> <li>Ability to perform the essential functions of the job as outlined above. </li><li>Demonstrated human relations and effective communication skills. </li><li>Non-routine problems may be handled independently, but it is expected that such actions will be coordinated with the appropriate officials. </li><li>Ability to learn and gain expertise with the organization and department-specific computer programs. </li><li>Ability to function independently and interdependently within a team, and under minimal supervision. </li><li>Ability to handle highest level of confidential information. </li><li>Demonstrated attention to detail, conflict resolution, and report preparation skills. </li></ul> <p>Working Conditions and Physical Demands:</p> <p>Employee must be able to meet the following requirements with or without an accommodation.</p> <ul> <li>This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. </li></ul> <p>Disclaimer:</p> <p>This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.</p> <p>Minimum Qualifications</p> <p>Required</p> <ul> <li>Bachelor's degree in a health care related field, or the equivalency (one year of education can be substituted for two years of related work experience). </li><li>Two years of health care, operational, or business experience. </li></ul> <p>Preferred</p> <ul> <li>Previous work experience in risk management, quality improvement, or a patient safety related field. </li></ul> <p>This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.</p> <p>Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.</p> <p>Preferences Type Benefited Staff Special Instructions Summary Additional Information</p> <p>The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.</p> <p>This position may require the successful completion of a criminal background check and/or drug screen.</p> <p>The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.</p> <p>Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.</p> <p>Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.</p> <p>To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.</p> <p>Online reports may be submitted at https://oeo.utah.edu</p> <p>https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.</p> <p>As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.</p> <p>Posting Specific Questions</p> <p>Required fields are indicated with an asterisk (*).</p> <ul> <li> <ul> <li>Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education) </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li><li> <ul> <li>How many years of related work experience do you have? </li></ul> </li><li> <p>Less than 1 year</p> </li><li> <p>1 year or more, but less than 2 years</p> </li><li> <p>2 year or more, but less than 4 years</p> </li><li> <p>4 years or more, but less than 6 years</p> </li><li> <p>6 years or more</p> </li><li> <ul> <li>Do you have Quality Improvement experience? </li></ul> </li><li> <p>Yes</p> </li><li> <p>No</p> </li></ul> <p>Applicant Documents</p> <p>Required Documents</p> <ul> <li>Resume </li><li>Cover Letter </li></ul> <p>Optional Documents</p>