<p>Working for Pacific Service Credit Union</p> <p>We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.</p> <p>What's in it for you?</p> <p>Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.</p> <p>401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. All employees are vested at 100% for the employer match beginning the first day of employment.</p> <p>Bonus program: All employees are rewarded for attaining our annual organizational goals.</p> <p>Tuition Reimbursement program for employees eligible after six months of service.</p> <p>Recognition program where employees can be nominated by management, their peers or by members.</p> <p>Employee referral bonus.</p> <p>Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.</p> <p>Employees are eligible to receive a consumer loan rate discount</p> <p>Vacation and sick time: Full-time employees receive more than two weeks' vacation per year, 11 paid holidays and 10 days of sick leave.</p> <p>Our Hiring Process</p> <p>We believe it's important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.</p> <p>Apply: Submit your resume for one of our job openings.</p> <p>Our Talent Team and our partner - Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.</p> <p>In-Person Interview: After a screening call with TQC, we'll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).</p> <p>If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!</p> <p>About this Role</p> <p>At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.</p> <p>The AVP, Risk Management is responsible for leading and supporting the credit union's enterprise risk management framework, guiding the identification, assessment, and management of risks in alignment with strategic objectives and regulatory requirements. This role manages and supports governance, internal controls, and compliance programs by driving effective risk management practices across the organization. The position leads and implements key risk initiatives, including business continuity and regulatory oversight, while guiding business units through emerging risks and changes in the operating environment. The AVP, Risk Management also creates and delivers risk insights for committees and senior leadership, drives continuous improvement and innovation, and supports a culture of accountability, integrity, and alignment with the credit union's mission and values.</p> <p>This role requires a collaborative leader with solid business acumen, strong communication skills, and a proven ability to drive and deliver meaningful results through effective planning, prioritization and effective execution. The position plays a key role in supporting organizational growth by advancing key initiatives, driving performance management, exemplifying our core values and implementing strategic initiatives that contribute to organizational goals.</p> <p>Essential Job Functions</p> <ul> <li>Under the general direction of the Chief Risk Officer, support the execution of risk management functions of the credit union. </li><li>Assist in performing and managing various risk assessment processes to identify current and emerging risks. </li><li>Help assess the effectiveness of the credit union's risk management and internal controls to enhance the organization's governance processes. </li><li>Help ensure internal controls comply with organizational objectives, policies, procedures, and applicable laws and regulations. </li><li>Make recommendations for enhancements where appropriate. </li><li>Administer and maintain the credit union's Business Continuity Plan. </li><li>Work with vendors and business units to coordinate and execute periodic tests, and keep program documentation current. </li><li>Maintain a thorough understanding of state and federal laws and regulations related to all types of enterprise risk. </li><li>Assist in identifying, monitoring, and analyzing risks within the company's business units, working with them to ensure changes to products, services and processes comply with applicable legal requirements. </li><li>Assist with monitoring, tracking, implementing and reporting changes to state and federal laws, regulations, rules and guidance to business units. </li><li>Serve as Enterprise Risk Committee chair and maintain its charter. </li><li>Participate in Compliance Committee and Leadership Team meetings. </li><li>Serve as staff liaison to the Supervisory Committee meetings. </li><li>May prepare reports of findings and recommendations for improvement to Senior Management. </li><li>May analyze and compile exam, internal and external audit findings. </li><li>Knowledge about governmental and financial regulations and laws required including, Enterprise Risk Management, National Credit Union Administration's (NCUA) and State of California's rules and regulations. </li><li>Provide thought leadership on emerging risk, risk identification and mitigation, and general education to credit union staff. </li><li>Communicate and elevate regulatory information to appropriate parties assisting with research, as requested and warranted. </li><li>Support and uphold company culture by aligning work with the credit union's mission and values, contributing to a positive, high-performing environment and serving as a role model for professionalism, collaboration, and the pursuit of excellence. </li><li>Lead and develop team fostering a culture of high performance, continuous improvement and professional growth in accordance with the credit union's performance management philosophy. </li><li>Set clear goals and objectives for team members, providing regular feedback and performance evaluations. </li><li>Support and participate in enterprise-wide initiatives, including product development and enhancement, cost optimization, and process improvement efforts designed to increase efficiency, streamline operations, and ensure organizational relevance. </li><li>Assist in the creation, implementation and measurement of the annual Risk Management plan and budget. </li><li>Assist with contract negotiations and oversight of vendor relationships. </li><li>Take ownership of responsibilities, sets clear objectives, delivers results, and follows through on commitments. Model integrity and professionalism, reinforcing trust, discipline, and operational excellence within the team. </li><li>Implement, maintain and ensure compliance with a variety of internal policies and procedures. </li><li>Responsible for regulatory requirements and ensure compliance with applicable state and federal laws pertaining to Risk Management. </li><li>Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success. </li></ul> <p>Supporting Functions</p> <ul> <li>Provide back-up and support to SVP, as directed. </li><li>Performs special projects and other responsibilities, as directed. </li></ul> <p>Competencies</p> <p>The following competencies are essential for success in this role:</p> <p>Drives vision and strategy: Understands organizational objectives and translates them into actionable team initiatives. Connects short-term tasks to longer-term goals to support growth, operational efficiency, and department performance.</p> <p>Prioritizes and organizes work: Efficiently manages tasks and resources, focuses on key objectives, anticipates needs, and balances multiple priorities under time constraints.</p> <p>Drives outcomes: Makes timely decisions, takes calculated risks, acts decisively, overcomes obstacles, and drives initiatives to successful completion.</p> <p>Emotional intelligence: Demonstrates self-awareness, adapts interpersonal style to context, regulates emotions, and interacts with empathy and respect.</p> <p>Builds talent: Recruits and retains talent, guides and cultivates employees, aligns strengths with opportunities, identifies and develops potential and creates a career-growth environment.</p> <p>Manages ambiguity: Effectively works with incomplete information, adapts to evolving circumstances, applies critical thinking and remains resilient under changing conditions.</p> <p>Team leadership: Drives collective success through effective teamwork and collaboration, leverages team strengths, meets commitments, and fosters collaboration to achieve shared goals.</p> <p>Delegation: Clarifies expectations, enables ownership, assigns appropriately challenging tasks and equips employees with the tools and guidance needed for success.</p> <p>Change management: Actively supports initiatives, guides teams through transitions, models adaptability and embraces change to achieve positive outcomes.</p> <p>Required Minimum Qualifications</p> <p>Education:</p> <ul> <li>Bachelor's degree in Business or related field, required. </li><li>Degree in other disciplines or equivalent experience may be considered. </li></ul> <p>Experience:</p> <ul> <li>Minimum five (5) years of progressively responsible positions within regulatory compliance, risk or audit for a financial institution or related field, required. </li><li>Experience with a variety of Risk Management tools, technologies and data analytics, required. </li><li>Multiple years of experience guiding and developing high-performing, diverse teams, required. </li><li>Excellent problem solving skills and the ability to interpret information provided in written, oral, diagram, or schedule format. </li><li>Excellent oral and written communication skills, required. </li><li>Must be proficient in computer programs (e.g., Microsoft Office Suite). </li></ul> <p>Physical Requirements</p> <p>Hearing: Ability to hear and comprehend spoken communication in person and over the phone.</p> <p>Vision: Ability to view computer screens and read documentation with clarity and accuracy.</p> <p>Verbal Communication: Ability to speak clearly and effectively to interact with colleagues and/or members. Frequent use of telephone headset may be required.</p> <p>Manual Dexterity: Proficient use of hands and fingers for typing, operating office equipment, and handling documents.</p> <p>Posture and Endurance: Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available to support comfort.</p> <p>Mobility: Ability to move within the office environment to attend meetings or assist colleagues, as needed.</p> <p>Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 30 lbs.</p> <p>Other Information</p> <p>Hours Required: A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. This position is eligible for the credit union's telecommute policy.</p> <p>Travel Requirements: Less than 10% local travel required. Limited travel during the work schedule, primarily for training, meetings, or special projects.</p> <p>Work Environment: This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. Subject to standard background noise found in an office environment. Natural light from large windows, supplemented by artificial lighting to ensure a comfortable working atmosphere.</p> <p>Disclaimer</p> <p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</p>