<p>Summary</p> <p>We welcome and appreciate your interest in employment with the City of Corpus Christi. We are an equal opportunity employer; no information obtained during the recruitment/selection process is intended for any discriminatory purposes.</p> <p>Pay, Benefits, & Work Schedule</p> <p>Grade: 118</p> <p>Salary: $18.87 - $30.92 Hourly (Dependent on Qualifications)</p> <p>Department: Police</p> <p>E-mail: MelissaM2@cctexas.com</p> <p>ATTENDANCE REQUIRED FOR THIS POSITION ARE AS FOLLOWS: This is a 24 hour/7 days a week operation. Rotating 40 hour work week and requirements are to work nights, weekends and holidays if scheduled. MetroCom employees are essential to the 911 communication system operation and will be subject to schedule changes and work overtime to cover operational needs. Must be available to work additional hours as needed.</p> <p>Who May Apply?</p> <p>Internal City employees only. No external candidates or non-City employees will be considered</p> <p>Overview</p> <p>The Dispatch Supervisor ensures the accurate, timely, and complete information is being gathered and disseminated to first responders to include law enforcement, fire, and EMS personnel in Nueces County.</p> <p>Responsibilities</p> <ul> <li>Be able to perform the functions of a 911 Dispatcher I and II. </li><li>Directly supervise, mentor, coach and discipline employees. </li><li>Perform quality control by monitoring incoming calls, radio traffic, and on duty personnel. </li><li>Must be able to work 12 hour shifts that may vary from day to evening start times and be able to transition with minimal notice. </li><li>Keep abreast of ongoing incidents and effectively monitor the operation of an assigned shift. </li><li>Make quick and decisive decisions that immediately impact safety of citizens and first responders while following all policies and SOP's established by the department and the division. </li><li>Maintain all skills requested of a Metrocom 911 Dispatcher I and II as well as those of a Metrocom Dispatch Supervisor. </li><li>Maintain daily work schedules to ensure adequate staffing for a 24 hour operation. </li><li>Ability to listen to multiple areas within facility for general questions from staff, increased phone calls, indicating an emergency event, emergency traffic occurring via radio, alarms sounding in different areas of the center, and other stimuli encompassing the need for active listening. </li><li>Ability to learn new procedures, policies, equipment, software, and hardware in order to apply, troubleshoot, and to teach/guide subordinates as necessary. </li><li>May be asked to perform other duties as assigned. </li></ul> <p>Qualifications</p> <ul> <li>Requires a High School Diploma or GED </li><li>Minimum of four (4) years of directly related experience </li><li>Basic Instructor required </li><li>TLETS Basic Telecommunication required </li><li>TCIC/NCIC Full Access Certification required </li><li>Basic CPR Instruction with AED and First Aid Certification required </li><li>TCOLE Telecommunicator License required </li><li>A valid driver's license is required. Successful out of state candidates must be able to obtain a valid Texas driver's license within 90 days of hire </li></ul> <p>Other Information:</p> <p>Benefits</p> <p>The City offers an excellent benefit package that includes:</p> <ul> <li>Texas Municipal Retirement System - TMRS is a required retirement plan for all full-time employees. Each employee automatically contributes 7% of their total compensation. The City will match employee contributions 2 to 1 during retirement. </li><li>Medical/dental/vision/life coverage for employees and their eligible dependents. </li><li>Vacation - 88+ hours per year </li><li>Personal leave - 40 hours per year </li><li>Sick leave - 96 hours per year </li><li>Voluntary 457b deferred compensation plan </li><li>Seven (7) Holidays </li><li>Flexible Spending Account </li><li>City Employee Health & Wellness Clinic & City Employee Fitness Center </li><li>Learning & Development Academy </li><li>Tuition Reimbursement Programs </li><li>Employee Recognition Programs </li></ul> <p>Basis of Rating</p> <p>Application review and the City may also conduct additional skill assessment tests, in addition to the panel interview.</p> <p>Closing Statement</p> <p>Selected applicants must be able to pass a background investigation and a pre-employment drug test.</p> <p>Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.</p> <p>In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.</p> <p>This position is classified as "Safety Sensitive". All employees in safety sensitive positions are subject to random drug testing, pursuant to City policy, HR 15.0 Alcohol and Drug Abuse.</p> <p>Job opening will close on:</p> <p>June 24, 2019</p>