<p>The Accounts Receivable Collections Specialist supports the collections function by assisting with customer follow-up, payment tracking, and basic account resolution activities. This role is primarily focused on collections and is designed for an early-career professional with some prior experience who is looking to further develop their skills in accounts receivable, customer communication, and cash collections under the guidance of senior team members.</p> <p>Collections Responsibilities</p> <ul> <li>Review accounts receivable aging reports to identify past-due customer balances </li><li>Contact customers via email and phone to follow up on overdue invoices, using established scripts and procedures </li><li>Support senior collections staff in securing payment commitments and resolving delinquent accounts </li><li>Document collection activity, customer communications, and payment commitments accurately and timely in company systems </li><li>Track promised payments and follow up on missed or delayed remittances </li><li>Assist with researching and resolving short payments, unapplied cash, and payment discrepancies </li><li>Support collection of weekly Accounts Receivable priority cases </li><li>Escalate collection issues, disputes, or non-responsive accounts to senior team members as appropriate </li><li>Maintain organized, complete, and up-to-date account notes and supporting documentation </li><li>Follow established collection policies, procedures, and compliance requirements </li><li>Assist with month-end collections activities and reporting as assigned </li></ul>