<p>Lead the charge at a dealership group where excellence isn't optional-it's the standard.</p> <p>Tonkin Family of Dealership, a Gee Automotive Company, has been a trusted name in the automotive industry for decades. We pride ourselves on delivering exceptional customer service, maintaining the highest standards of quality, and fostering a supportive work environment. As we continue to grow, we're looking for an experienced Service Manager to lead our service team and uphold our commitment to excellence.</p> <p>We are seeking a highly motivated and experienced Service Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in automotive service management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.</p> <p>Why Join Tonkin Family of Dealerships?</p> <p>At Tonkin, we don't just sell and service cars-we build lasting relationships with our customers and our team. Here's what makes us different:</p> <ul> <li>Family-Owned Legacy: As a locally owned and operated group, we treat our employees like family, offering stability and long-term career growth </li><li>Top-Tier Brands: Work with leading automotive franchises and cutting-edge vehicle technology </li><li>Competitive Pay & Rewards: Enjoy a strong compensation package, including performance bonuses, health benefits, 401(k), and employee discounts </li><li>Training & Advancement: We invest in your success with ongoing training and opportunities for promotion within our dealership network </li><li>Great Workplace Culture: Join a team that values teamwork, integrity, and customer-first service-where your contributions are recognized and rewarded </li></ul> <p>Service Manager Job Responsibilities</p> <ul> <li>Lead, train, and mentor service advisors and technicians to ensure high performance and customer satisfaction </li><li>Oversee service department operations, including workflow, scheduling, and quality control </li><li>Maintain strong relationships with customers, ensuring their service needs are met promptly and professionally </li><li>Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and profitability </li><li>Ensure compliance with manufacturer warranty policies and dealership procedures </li><li>Collaborate with sales and parts departments to drive overall dealership success </li><li>Handle escalated customer concerns with professionalism and resolve issues effectively </li></ul> <p>Service Manager Benefits and Compensation</p> <p>In addition to competitive pay, our benefits are designed to support you and your family…</p> <ul> <li>Employer-subsidized Medical and Dental insurance, with comprehensive coverage options </li><li>Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth </li><li>A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family </li><li>401(k) with Company Match </li><li>Generous Paid Time Off that begins accruing from Day 1 </li><li>Exclusive employee pricing for you and your family on parts, service, and vehicles </li></ul>