<p>Lead Fast-Paced Care. Inspire Teams. Elevate the Patient Experience.</p> <p>Meritus Health is seeking a dynamic and strategic Director of Urgent Care to lead operations across our two Urgent Care locations. This is an exciting opportunity for a results-driven healthcare leader who thrives in a high-energy environment and is passionate about delivering convenient, high-quality, patient-centered care.</p> <p>Our Urgent Care centers serve as a vital access point for our community - providing timely treatment, reducing emergency department utilization, and ensuring patients receive the right care at the right time.</p> <p>Position Overview</p> <p>The Director of Urgent Care provides both strategic direction and day-to-day operational leadership for two busy, community-focused care sites. This leader ensures efficient, safe, and patient-centered operations while fostering a culture of continuous improvement and driving performance excellence.</p> <p>The role requires strong business acumen, collaborative leadership, and a commitment to service excellence across clinical and administrative teams.</p> <p>What You'll Do</p> <p>Operational Leadership</p> <ul> <li> <p>Oversee daily operations across two Urgent Care locations</p> </li><li> <p>Ensure efficient patient flow, staffing optimization, and high-quality care delivery</p> </li><li> <p>Maintain safe, compliant, and patient-focused environments</p> </li></ul> <p>Financial & Business Management</p> <ul> <li> <p>Manage budgets, financial performance, and operational metrics</p> </li><li> <p>Monitor productivity, throughput, and key performance indicators</p> </li><li> <p>Identify opportunities to enhance revenue cycle performance and cost efficiency</p> </li></ul> <p>Team Leadership & Culture</p> <ul> <li> <p>Lead, coach, and develop multidisciplinary teams</p> </li><li> <p>Promote accountability, engagement, and service excellence</p> </li><li> <p>Foster a culture centered on safety, collaboration, and continuous improvement</p> </li></ul> <p>Patient Experience & Community Impact</p> <ul> <li> <p>Champion a patient/customer-centered approach to care</p> </li><li> <p>Strengthen access to timely urgent care services in the community</p> </li><li> <p>Align site operations with organizational goals and strategic priorities</p> </li></ul> <p>Strategic Growth & Performance</p> <ul> <li> <p>Drive process improvement initiatives across both locations</p> </li><li> <p>Standardize best practices and elevate performance metrics</p> </li><li> <p>Support system-wide initiatives that enhance access and quality</p> </li></ul> <p>What We're Looking For</p> <ul> <li> <p>Bachelor's Degree in Healthcare Administration or related discipline (required)</p> </li><li> <p>Master's degree (preferred)</p> </li><li> <p>Minimum of five years of managerial or operational leadership experience</p> </li><li> <p>Experience managing day-to-day operations including finance, budgeting, and HR</p> </li><li> <p>Demonstrated success in performance improvement and team leadership</p> </li></ul> <p>Knowledge, Skills & Abilities</p> <ul> <li> <p>Patient/customer-centered mindset</p> </li><li> <p>Strong diplomacy, tact, and sound judgment</p> </li><li> <p>Ability to articulate and translate complex organizational goals</p> </li><li> <p>Excellent communication and interpersonal skills</p> </li><li> <p>Demonstrated leadership presence and team-building ability</p> </li><li> <p>Strong project management and multi-site operational oversight capability</p> </li></ul> <p>Why Join Meritus Health?</p> <ul> <li> <p>Independent, not-for-profit health system serving a growing region</p> </li><li> <p>Expanding access to convenient care services</p> </li><li> <p>Strong executive support and collaborative leadership culture</p> </li><li> <p>Opportunity to lead impactful, community-facing service lines</p> </li><li> <p>Competitive compensation and comprehensive benefits</p> </li></ul> <p>Caring for Our Team</p> <p>We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.</p> <p>Happy to Help</p> <p>At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.</p>