<p>SUMMARY</p> <p>The Senior GSE Shop Manager is responsible for overall leadership of GSE maintenance operations at an assigned location. This role oversees fleet performance, workforce management, safety, customer relationships, and financial results in a 24/7 environment. The position serves as the primary point of accountability for operational success and customer satisfaction.</p> <p>RESPONSIBILITIES</p> <ul> <li>Oversee daily GSE maintenance operations and fleet availability </li><li>Monitor performance metrics (e.g., PM compliance, equipment uptime, repair timelines) </li><li>Identify trends and implement improvements to maintain operational efficiency </li><li>Ensure effective use of CMMS and accurate maintenance documentation </li><li>Lead and develop Shift Supervisors and training personnel </li><li>Provide coaching, performance management, and support workforce planning </li><li>Partner with HR on hiring, onboarding, and employee development </li><li>Promote a culture of accountability, safety, and continuous improvement </li><li>Ensure compliance with safety standards, OSHA requirements, and airport regulations </li><li>Oversee incident reporting, investigations, and corrective actions </li><li>Reinforce safe work practices across all shifts </li><li>Serve as the primary point of contact for customer relationships </li><li>Lead operational reviews and communicate performance results </li><li>Ensure contractual service levels and KPIs are met </li><li>Manage operating budget, labor, and parts expenses </li><li>Oversee shop operations, equipment, and facility standards </li><li>Coordinate inventory and parts management </li><li>Prepare reports and communicate operational performance to leadership </li><li>Perform additional duties as assigned by management </li></ul> <p>QUALIFICATIONS</p> <ul> <li>Must be at least 18 years of age </li><li>Must be legally authorized to work in the country of employment </li><li>Must possess a valid driver's license (if required by location) </li><li>Ability to read, write, and communicate effectively in English </li><li>Minimum 5 years of leadership experience in GSE, heavy equipment, or industrial maintenance </li><li>Experience managing multi-shift operations and leading supervisors </li><li>Strong understanding of maintenance operations and performance metrics </li><li>Experience managing customer relationships in a service environment </li><li>Financial management experience, including budgeting and cost control </li><li>Proficiency with CMMS systems </li><li>Knowledge of safety regulations and operational compliance requirements </li><li>Strong leadership, communication, and organizational skills </li><li>Must be able to obtain and maintain required airport credentials </li><li>Must be available to support a 24/7 operation as needed </li></ul> <p>To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.</p> <p>Compensation:</p> <p>The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.</p> <p>PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.</p> <p>SMS/TEXT COMMUNICATIONS</p> <p>By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.</p>