<p>The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.</p> <p>Required:</p> <p>High School Diploma or Equivalent</p> <p>Work Experience and Additional Information</p> <ul> <li>3 years of customer service experience in healthcare </li><li>Completion of 6-month probationary period in USF Patient Access Center </li><li>Demonstration of accurate scheduling and registration for assigned areas within referral service </li></ul> <p>Duties & Responsibilities</p> <ul> <li>Process and track patient referrals for all departments for timely transfer of patients and records </li><li>Receive and review individual productivity reports to self monitor and improve performance if required </li><li>Identify and route patient appointment information to the correct recipient via computer database and/or telephone calls </li><li>May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations </li><li>Assure quality through review and reports to identify and route patient appointment information to the correct recipient via </li></ul> <p>computer database and/or telephone calls</p> <ul> <li>Interact with clinical staff and assist with referrals for timely and efficient process </li><li>Perform Patient Access functions for all specialties and divisions such as registration, pre-registration, scheduling, and benefit verification to ensure daily operations are maintained according to standard </li><li>Assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations </li></ul>